What's the failure rate of new tivos?

[Guest]

Archived from groups: alt.video.ptv.tivo (More info?)

Is it about the same as other electronic devices, if it doesn't fail in the
first month or so, it'll be good for a couple of years?

My story: Bought a series2 40-hour tivo from circus city the end of april,
hooked it up and subscribed on may 1st. Things were going good until about
the 21st when the machine froze up. There was a frozen picture on the screen,
it sounded like the hard drive was still spinning, but it refused to respond
to the remote. Eventually I just pulled the power cord out, plugged it back
in, let the tivo reinitiallize, and things were good, for a few days, when it
did it again. Pulled cord, plug in, put tivo into standby. A day later, it
wouldn't come out of standby. Unplugged, call the tivo people who suggested I
unplug my usb ethernet adapter when rebooting (and to call them up again if
it happened again). Ok, that worked for a few more days, then it froze again.
I haven't called them up yet, figuring there's a 90 day warranty (?) and I'm
still waiting for my $100 rebate for subscribing.

Does this seem like a really defective machine or only partially defective?
And if it gets sent back for repair, what's the usual turn-around time?

 

[Guest]

Archived from groups: alt.video.ptv.tivo (More info?)

On 2005-06-05, jstlucas at hotmail dot com @delete.thisstuff (Joe St. Lucas) <jstlucas> wrote:
> Is it about the same as other electronic devices, if it doesn't fail in the
> first month or so, it'll be good for a couple of years?

Yep, pretty much.

I have 1 Series1SA from late in 2000 and 1 Series1DTiVo from early 2002,
both still cranking away.

> Does this seem like a really defective machine or only partially defective?

Does it matter? Even a partially defective machine should be returned and
fixed or replaced with one that isn't partially defective.

--
This is my .sig

 

[Sean]

Archived from groups: alt.video.ptv.tivo (More info?)

On Sun, 05 Jun 2005 05:01:22 -0000, Mike Hunt <in2sheep@yahoo.com>
wrote:

>On 2005-06-05, jstlucas at hotmail dot com @delete.thisstuff (Joe St. Lucas) <jstlucas> wrote:
>> Is it about the same as other electronic devices, if it doesn't fail in the
>> first month or so, it'll be good for a couple of years?
>
>Yep, pretty much.
>
>I have 1 Series1SA from late in 2000 and 1 Series1DTiVo from early 2002,
>both still cranking away.
>
>> Does this seem like a really defective machine or only partially defective?
>
>Does it matter? Even a partially defective machine should be returned and
>fixed or replaced with one that isn't partially defective.


For once Mikey is correct. it doesn't matter. it will be obsolete
before it fails anyway.

Sean