Question Whatsapp Voice Call Audio Issue

[reader03]

Hello, I have ONN Groove Earbuds w/ a built in microphone. It works great when I listen to Youtube videos on Android. The sound quality is crisp and clear. But when I am on an audio call on Whatsapp, the other person sounds extremely quiet and they can barely hear me. The other person's voice comes from my phone's speaker instead of through the earbuds. I have tried this on other phones as well and get the same result, the other person can't hear me, even though I've tried turning Bluetooth on. Is this a microphone glitch?

 

[Krakkl]

The issue stems from Bluetooth profile conflicts between media playback (A2DP) and voice calls (HSP/HFP). Enable both "Media audio" and "Phone audio" in your phone's Bluetooth settings for the earbuds. WhatsApp specifically struggles with Bluetooth microphone handshakes—grant microphone permissions to WhatsApp and manually select the earbuds as the audio output during calls. If persistent, factory reset the earbuds by holding the case button until the LED blinks red/amber. This forces proper profile reinitialization.

 

[reader03]

The issue stems from Bluetooth profile conflicts between media playback (A2DP) and voice calls (HSP/HFP). Enable both "Media audio" and "Phone audio" in your phone's Bluetooth settings for the earbuds. WhatsApp specifically struggles with Bluetooth microphone handshakes—grant microphone permissions to WhatsApp and manually select the earbuds as the audio output during calls. If persistent, factory reset the earbuds by holding the case button until the LED blinks red/amber. This forces proper profile reinitialization.

Okay, microphone permission is granted for Whatsapp now. I can't figure out how to (turn on?)/pair the ONN earbuds with my phone. The earbuds name doesn't show up in the list of paired devices when I go to Bluetooth settings. And when I press the central button (in between the plus and minus volume buttons) on the ONN earbuds, it just brings up Gemini AI on my phone.

I will try to manually select the earbuds as the audio output during my next Whatsapp call.

Thank you so much for your help. I'll let you know if it works.