Why wont pinnacle studio 14 download from disk again

[clinci123]

hi i recently took out everything from my document file and about a week later when i click on pinnacle it it will not let me get in to it. so i put in the disk for instalation and a got a small black screen with the pinnalce sign on the top and some white outlines that never load. i tryed going to the remove software thing and attemted to rpair it it went on a bit but never moved again. is there a way i can fix this and if there isint can you tell me about a free program that works with the tv recorder dazzle.thank you

 

[nhasian]

you can find their consumer support here:

http/www.pinnaclesys.com/PublicSite/uk/Support/Consumer+Support/