I am working on an old Acer laptop that was recently wiped for a reinstall of Windows 10 by the owner. She previously made a recovery USB, so we assumed that fixing it wouldn’t be difficult. Unfortunately the USB boots into the recovery environment, but after she tries to recover it, It throws an error. In the good old days I’d just grab a clean copy of Windows and install it with her physical key, but now I’m stuck. I have no idea how to remedy this situation.