Windows explorer crashing

Nicholas_18

Estimable
Jan 25, 2016
2
0
4,510
0
Hi, I have an Asus laptop (g60jx I think..) running windows 7 and windows explorer keeps crashing

I can barely boot it up now, with 9/10 restarts only getting passed 'starting windows' and ending at a black screen

SOMETIMES it will let me log in, but even most times then it will have a 'safe mode' look to it (grey bars, blank background) and I cant get to control panel because its crashing so much

Ive tried a system restore, and the start up repair. Start up repair says error code 0x45d...

I think its something with drivers, but I cant get to them so I cant say for sure..
 
Hi,

Have you tried loading it in Safe Mode? Please do try these troubleshooting steps that may help.
- While the laptop is booting up repeatedly press on F8 until it loads Advanced Boot Options, select Safe Mode and press Enter.
- If it works normal in Safe Mode I would suggest doing a virus/malware scan first. Please do use the link below for tools and guides that would be helpful.
- http://www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- If these doesn't work last resort would be to reinstall Windows itself.
 

Nicholas_18

Estimable
Jan 25, 2016
2
0
4,510
0
Thanks :) I tried the safe mode too, and windows still crashes :( I actually reinstalled windows last night before I came on here, and it worked :) I think it was an error in the prior installation of windows :p
 
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