Windows Explorer, IE keeps restarting

Jack Gardner

Estimable
Aug 29, 2014
14
0
4,570
1
Hi all,

Need abit of help with my dad's laptop, his Internet Explorer stopped working recently and now it crashes anytime he open's it, even though he uses Chrome now I still would like to know what's making this happen.

Also his Windows Explorer crashes all the time too, mainly on Control Panel if I want to uninstall a program or to view Action Center etc it says it's stopped working and needs to restart.

I've scanned the laptop etc to see if it was a virus related problem but it isn't so I don't know what problem could be.

Any solutions?

Jack
 

yoji

Distinguished
Jul 1, 2011
88
0
18,610
10
almost certainly an addin of some description..
reset IE..
Tools -> internet options --> advanced --> reset

And tell you dad to not click random stuff ;)
HTH
Cheers
 
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