Yamaha RX-V769 loss of video output after a power outage

Jul 24, 2018
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I have a yamaha RX-V769 receiver with HDMI inputs from an Xfinity DVR box, Apple TV, sony blu-ray and XboxOne. The receiver outputs to a panasonic plasma TV. I've had the same setup (except for the xobxone which was purchased last year) since I bought the receiver in 2016. It has worked perfectly until last week. While on vacation, a passing storm led to power outage of several hrs. When I returned home and attempted to watch TV, I found that no matter what input I picked there was no picture, but sound. However if I plugged the devices directly into the TV, everything displayed as expected. I tested the HDMI's and they all seem to work perfectly. I've unplugged the unit, removed and replugged the HDMI's, nothing. I've performed a hard reset of the receiver, and still no picture. I also had an older yamaha receiver(RX-V663), which I used in a similar set up in another part of the house which is having the same issue. Any other suggestions to try other than sending them in for repairs/replacing them. Both set ups were plugged into power strips with surge protection. The only affected devices appear to be the receiver.
 

paulchezter

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Aug 11, 2018
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The only problem here is the receiver. All devices are working well. Since you've mentioned that it happened after the storm, there is a possibility that there are parts or capacitors that had been damaged. It's best for you to bring this to a service center to further check the issue. Or if there's no chance of having it repaired, just replace it with new one.
 
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