Yay! I figured out how to REBOOT my ZTE.... Remember it wouldn't charge or turn on and when I applied the suggestion of holding both the power and 2 side volume buttons down simultaneously until I got a red light that didn't do it for me either. I figured I had nothing left to lose so I held down the power button and bottom side volume button for a while and my screen came on but soon switched to a white box with "FTM" written in the center. I have no idea what that meant. So, I decided to switch buttons and this time while holding down the power button I held the top side volume button and in a few seconds a REBOOT screen appeared with several options including instructions on how to use/select them. I selected the reboot option and low and behold my phone not only came on, ALL of everything, data, pics, contacts, home screen folders, bookmarks, text msg, VM, email....ALL of it came back!!! Maybe I'm not the first one to figure this out, but I wanted to share it, so hopefully you will have the same positive results!!!