Acer Aspire 7551G PC goes on, but Black screen

[midnihtoil]

Hey I tried turning my laptop on this morning, but I was only greeted by a blank, black screen. I even tried connecting it through hdmi to a different screen, but still no results.
The laptop seems to turn on, I can hear the fans whizzing and stuff, but the screen stays blank. It was working fine yesterday.

 

[Ralph Wagemans]

I have an ACER laptop and get a black screen after startup and the mouse pointer is visible a working.

They told me that something gone wrong during an update and this is a typical windows 8, 8.1 problem.

To solve this problem you need to unplug the power cable and remove the battery while the PC IS ON.

 

[midnihtoil]

Okay some new information. It worked yesterday for a few hours, but I was so dazed after a long day at work that I completely forgot to run any diagnostics or stuff.
But today morning when I tried to turn it back on, its broke again. ;___;

 

[ric0sm00th]

Greetings all,

I've been dealing with this same problem essentially since I got my Acer. There are two things have worked for me but first, there is NOTHING wrong with your drivers or HDD (regardless of what Acer says). I've found that it has to do with the connection between the mother board and the physical screen. I'm not a PC tech but I know enough to manage my way around hardware and this is what has worked for me:

Solution 1:

As stated by other users, perform a hard restart. Remove the battery and leave everything unplugged for a few seconds then only plug the laptop in (without battery). This has actually worked very well for me for many months however in recent times I had to do this multiple times before the video card would boot on start up.

Solution 2:

As stated above I do believe this has to do with the connection between the mother board and physical screen. Instead of opening the laptop screen to a full 90 degrees (completely upright) I leave the screen partially closed at or less than 45 degrees and press the start button.

Again, I am NOT a PC or laptop tech and this is purely anecdotal but for whatever reason this has worked very well for me. I don't want to discredit other suggestions such as checking your drivers and updating them but in my case none of that was the issue.

I hope this helps; this is a very frustrating problem and unfortunately Acer isn't very helpful.

 

[ratedk]

I've seen this caused by a bad Hard Drive before, but it could also be RAM. Something is preventing your computer from completing POST.

RAM & Hard Drive are the most accessible & easiest things to check. Turn off the laptop, unplug and remove battery. Hold power button for a few seconds. Remove RAM, supply power, and see if you get any kind of response (beeps, blinks or video). Repeat the process one stick of RAM at a time.

If that doesn't change anything, replace RAM, and remove HDD. Power on and see if that helps.

Through the process of elimination, we can figure out whats wrong.

 

[midnihtoil]

If I think hard I think I just left it with the lap closed on the table and let the battery drain out. Then when I plugged it in it worked.

 

[midnihtoil]

I've seen this caused by a bad Hard Drive before, but it could also be RAM. Something is preventing your computer from completing POST.

RAM & Hard Drive are the most accessible & easiest things to check. Turn off the laptop, unplug and remove battery. Hold power button for a few seconds. Remove RAM, supply power, and see if you get any kind of response (beeps, blinks or video). Repeat the process one stick of RAM at a time.

If that doesn't change anything, replace RAM, and remove HDD. Power on and see if that helps.

Through the process of elimination, we can figure out whats wrong.

Another update, tried testing with only either of the rams, same result as always, power goes on, black screen. I wasnt able to unscrew the HDD though, I need to find a smaller screwdriver.

But yeah, having only one stick of ram doesnt help.

 

[midnihtoil]

Acer support said the problem is withthe HDD

 

[Brett928S2]

Acer support said the problem is withthe HDD

Hi

Acer support are lying (and useless) if you removed the hard drive and it STILL does it, IT HAS NOTHING TO DO WITH THE HARD DRIVE...

Laptop repair shop for diagnosis...

All the best Brett

 

[midnihtoil]

It was a laptop repair shop, just one by acer. I physically sent it there, and they gave me the error summary and bill.

Now I can either pay the summary cost, and take it home,or

Pay the repair cost -(minus) the summary cost, and have them repair it

 

[Brett928S2]

It was a laptop repair shop, just one by acer. I physically sent it there, and they gave me the error summary and bill.

Now I can either pay the summary cost, and take it home,or

Pay the repair cost -(minus) the summary cost, and have them repair it

Hi

No , you have another option.... you contact them and ask HOW it can be the hard drive when you already tried with it removed and it did the same thing....

All the best Brett

 

[dparnass]

I had a similar problem but it just kept beeping. My laptop had a stuck key and had to replace the keyboard. Remove the keyboard and use a USB keyboard. If it starts working again you have a stuck key.

 

[luciano77]

I have an ACER laptop and get a black screen after startup and the mouse pointer is visible a working.

They told me that something gone wrong during an update and this is a typical windows 8, 8.1 problem.

To solve this problem you need to unplug the power cable and remove the battery while the PC IS ON.

Thank you very much, after struggling from the morning to get my laptop on i just pulled out the battery while the laptop was on, put the battery back in and it worked, once again thank you

 

[Nunz0708]

I have an ACER laptop and get a black screen after startup and the mouse pointer is visible a working.

They told me that something gone wrong during an update and this is a typical windows 8, 8.1 problem.

To solve this problem you need to unplug the power cable and remove the battery while the PC IS ON.

Thank you very much, after struggling from the morning to get my laptop on i just pulled out the battery while the laptop was on, put the battery back in and it worked, once again thank you

I have the same problem but my acer laptop doesnt have anywhere for me to pull battery out. Or do i have to unscrew the back off?

 

[Donmcc]

I have an ACER laptop and get a black screen after startup and the mouse pointer is visible a working.

They told me that something gone wrong during an update and this is a typical windows 8, 8.1 problem.

To solve this problem you need to unplug the power cable and remove the battery while the PC IS ON.

Thank you very much, after struggling from the morning to get my laptop on i just pulled out the battery while the laptop was on, put the battery back in and it worked, once again thank you

I have the same problem but my acer laptop doesnt have anywhere for me to pull battery out. Or do i have to unscrew the back off?

Same problem here; no way p remove the battery without unscrewing the whole back of the laptop. Do I just go ahead and take it apart?

 

[hannahmax]

Hey I tried turning my laptop on this morning, but I was only greeted by a blank, black screen. I even tried connecting it through hdmi to a different screen, but still no results.
The laptop seems to turn on, I can hear the fans whizzing and stuff, but the screen stays blank. It was working fine yesterday.

 

[mnichols]

Hey I tried turning my laptop on this morning, but I was only greeted by a blank, black screen. I even tried connecting it through hdmi to a different screen, but still no results.
The laptop seems to turn on, I can hear the fans whizzing and stuff, but the screen stays blank. It was working fine yesterday.

 

[mnichols]

Tried taking out battery with power.. On
Power cord out also no luck

 

[Anonanswers]

Hey I tried turning my laptop on this morning, but I was only greeted by a blank, black screen. I even tried connecting it through hdmi to a different screen, but still no results.
The laptop seems to turn on, I can hear the fans whizzing and stuff, but the screen stays blank. It was working fine yesterday.

 

[Anonanswers]

Yeah it happened to me, all I had projected onto the screen was the curser and the pop up sound bar on the side, if it's an acer just take the battery out, then there's another compartment on the bottom, unscrew it you'll see a chip board. Clean it, blow it (mine popped out of place) put it back in shape and you should get your screen back