When I turn my laptop on it just says "acer" then the little loading circle underneath then one beep then the screen is black and then nothing!! I've tried alt-f10, ctrl-alt-del. making the battery go flat then starting up again. It is responding to nothing at all! Nothing new was downloaded or anything. It was on and working one minute and then when I went to use it the screen was black like it was sleeping and the. Nothing at all!! Help!!! I'm renting the laptop too so if I give it to them they will charge me a ridiculous amount of money when I know nothing has been done to it to make it like this.
Solution
MyNameJeff
Estimable
- Apr 4, 2015
- 1
- 0
- 4,510
Ok, I know what happened. It's the same thing tht happened to me I ask a friend and it happened to them to. You must have bumped the keyboard which in a 2014 model and under it will spaz out and go all black screen with the logo. They have just started making it so it won't do that if the keyboard gets hit or damage so take in it to any Acer headquarters or a good computer store and they must likely will be able to fix it. 
Goo luck
Goo luckCathy Yuan
Estimable
- Apr 5, 2015
- 2
- 0
- 4,510
Cathy Yuan
Estimable
- Apr 5, 2015
- 2
- 0
- 4,510
HI, could you please help me, nothing works. I took off the battery, force it power off, then power on, then F12, showed two choice for boots, no matter which I chose, still black screen- - Aspire ZG5
Thanks
SuviSusanna
Estimable
- Apr 30, 2015
- 1
- 0
- 4,510
Thanks. My laptop ( Acer Aspire V5-561 ) works again. Right after when i saw Acer-logo, I hit F2, F9, F10 and enter.. Then it went to bios-mode?? I selected exit -> Yes -> and laptop started.
ric0sm00th
Estimable
- Jun 4, 2015
- 2
- 0
- 4,510
Greetings all,
I've been dealing with this same problem essentially since I got my Acer. There are two things have worked for me but first, there is NOTHING wrong with your drivers or HDD (regardless of what Acer says). I've found that it has to do with the connection between the mother board and the physical screen. I'm not a PC tech but I know enough to manage my way around hardware and this is what has worked for me:
Solution 1:
As stated by other users, perform a hard restart. Remove the battery and leave everything unplugged for a few seconds then only plug the laptop in (without battery). This has actually worked very well for me for many months however in recent times I had to do this multiple times before the video card would boot on start up.
Solution 2:
As stated above I do believe this has to do with the connection between the mother board and physical screen. Instead of opening the laptop screen to a full 90 degrees (completely upright) I leave the screen partially closed at or less than 45 degrees and press the start button.
Again, I am NOT a PC or laptop tech and this is purely anecdotal but for whatever reason this has worked very well for me. I don't want to discredit other suggestions such as checking your drivers and updating them but in my case none of that was the issue.
I hope this helps; this is a very frustrating problem and unfortunately Acer isn't very helpful.
I've been dealing with this same problem essentially since I got my Acer. There are two things have worked for me but first, there is NOTHING wrong with your drivers or HDD (regardless of what Acer says). I've found that it has to do with the connection between the mother board and the physical screen. I'm not a PC tech but I know enough to manage my way around hardware and this is what has worked for me:
Solution 1:
As stated by other users, perform a hard restart. Remove the battery and leave everything unplugged for a few seconds then only plug the laptop in (without battery). This has actually worked very well for me for many months however in recent times I had to do this multiple times before the video card would boot on start up.
Solution 2:
As stated above I do believe this has to do with the connection between the mother board and physical screen. Instead of opening the laptop screen to a full 90 degrees (completely upright) I leave the screen partially closed at or less than 45 degrees and press the start button.
Again, I am NOT a PC or laptop tech and this is purely anecdotal but for whatever reason this has worked very well for me. I don't want to discredit other suggestions such as checking your drivers and updating them but in my case none of that was the issue.
I hope this helps; this is a very frustrating problem and unfortunately Acer isn't very helpful.
Mohan Karayath
Estimable
- Jun 5, 2015
- 1
- 0
- 4,510
Strangely your second solution worked fine for me giving options for recovery and finally restoring everything back to normal!!! Thanks a lot dear friend!!!
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