• We hope you have a fantastic holiday season to close out 2025! Thank you all so much for being part of the Tom's Guide community!

Solved! Are these dead or stuck pixels?

h4rr33

Prominent
Sep 5, 2017
2
0
510
I bought this Spectre x360 13.3 5 days ago so I can return but since i bought from HP website so the return would be more of a hassle than returning to bestbuy.

Anyone have experience in returning HP orders, do you pay shipping, etc.?

Screenshot_20170905-132618.png


Screenshot_20170905-133114.png
 
Hi, thanks it does look like debris as it has a "tail".

"A different type of defect caused by microscopic contaminants within the manufacturing process can also be found. Contamination results in a dark "stain" covering one or several sub-pixels. They are not pixel or sub-pixel defects per say. No contamination is allowed under HP policy."

The problem is that I bought this laptop using a deal which has already expired. Does "return" mean permanent return or an exchange? ... I just answered my own question. So I should ask for an exchange rather than a return?