ASUS laptop keyboard and touchpad not working (external works fine)

Michaelkrs

Commendable
Jul 23, 2016
5
0
1,510
0
my asus laptop keyboard and touchpad suddenly stopped working. i have tried FN+F9 but it still doesn't work (it only worked ONE TIME when i accidentally pressed FN+F10 to mute). if i connect to external usb keyboard and mouse, it works perfectly with no problem. any help? thanks.
 
NOTE: If you need to type in a password to even get into Windows to do the following, make sure you attached an external keyboard first, to get past the password. Then disconnect the external keyboard and try the following...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, and the external keyboard you said does, then it could be the keys themselves that are the issue.

You may also want to try updating the Synaptics Driver if the above doesn't help.
 

anort3

Distinguished
Moderator
MERGED QUESTION
Question from Michaelkrs : "ASUS laptop keyboard and touchpad not working"



 

Michaelkrs

Commendable
Jul 23, 2016
5
0
1,510
0


thanks for the response
i've tried them and still not working, now if i press the FN+Alt+f10/11 after the laptop turns on it works for a while but then it stopped working again.
it also says that my keyboard and touchpad drivers are up to date
 
Thread starter Similar threads Forum Replies Date
S Laptop Tech Support 1
F Laptop Tech Support 1
K Laptop Tech Support 1
P Laptop Tech Support 1
T Laptop Tech Support 6
S Laptop Tech Support 1
L Laptop Tech Support 1
H Laptop Tech Support 4
G Laptop Tech Support 1
V Laptop Tech Support 1
U Laptop Tech Support 3
O Laptop Tech Support 6
C Laptop Tech Support 4
D Laptop Tech Support 2
niftyc Laptop Tech Support 6
K Laptop Tech Support 1
M Laptop Tech Support 14
aakarshan Laptop Tech Support 1
J Laptop Tech Support 1
D Laptop Tech Support 3

ASK THE COMMUNITY