ASUS laptop keyboard and touchpad not working (external works fine)

[Michaelkrs]

my asus laptop keyboard and touchpad suddenly stopped working. i have tried FN+F9 but it still doesn't work (it only worked ONE TIME when i accidentally pressed FN+F10 to mute). if i connect to external usb keyboard and mouse, it works perfectly with no problem. any help? thanks.

 

[webworkings]

NOTE: If you need to type in a password to even get into Windows to do the following, make sure you attached an external keyboard first, to get past the password. Then disconnect the external keyboard and try the following...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, and the external keyboard you said does, then it could be the keys themselves that are the issue.

You may also want to try updating the Synaptics Driver if the above doesn't help.

 

[Deleted member 217926]

MERGED QUESTION
Question from Michaelkrs : "ASUS laptop keyboard and touchpad not working"

my asus laptop keyboard and touchpad suddenly stopped working. i have tried FN+F9 but it still doesn't work (it only worked ONE TIME when i accidentally pressed FN+F10 to mute). if i connect to external usb keyboard and mouse, it works perfectly with no problem. any help? thanks.

 

[Michaelkrs]

NOTE: If you need to type in a password to even get into Windows to do the following, make sure you attached an external keyboard first, to get past the password. Then disconnect the external keyboard and try the following...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, and the external keyboard you said does, then it could be the keys themselves that are the issue.

You may also want to try updating the Synaptics Driver if the above doesn't help.

thanks for the response
i've tried them and still not working, now if i press the FN+Alt+f10/11 after the laptop turns on it works for a while but then it stopped working again.
it also says that my keyboard and touchpad drivers are up to date

 

[webworkings]

And do you have the problem if you attach an external keyboard? If not, then the attached one may have physical issues.