ASUS touchpad not scrolling with windows 10

ROXIE2015

Estimable
Sep 23, 2015
1
0
4,510
0
I installed Win 10 and the touchpad is not scrolling at all, I have an ASUS X551MA laptop , also I noticed that the Smart Gesture is gone from the system, I tried to download the new one from Asus but is saying that I must install a file called AKAMAI, that is a complete unknown file to me and I'm afraid to download anything that might bring me viruses, is there any other way please? this is a headache!! thank you!
 

jaguarskx

Champion
Moderator
Did you go to Asus' official site to download the driver? I was not prompted to install Akamai when I attempted to download the touchpad driver for Win 10.

http://www.asus.com/Notebooks/X551MA/HelpDesk_Download/
 

SUPERTATA

Estimable
Jan 31, 2016
1
0
4,510
0


 

Chris_170

Estimable
Feb 2, 2016
4
0
4,510
0
Hi,
I read somewhere else that this was fixed by first downloading the ATK file (for my x550JX: ATKPackage_Win10_64_VER100039.zip , from the official Asus support site), installing and restarting, then installing the smart gesture file (SmartGesture_WIN10_64_VER405.zip).

This worked for me. Best of luck.
 

Vio69

Commendable
Mar 30, 2016
1
0
1,510
0
first u have to uninstall from control panel ur version of ASUS Smart Gesture driver then download from here http://www.asus.com/Notebooks/X550JX/HelpDesk_Download/ the available version for win 10 and install. good luck
 

dnevans

Commendable
Jan 18, 2017
1
0
1,510
0


Thanks. I uninstalled the ATK package > rebooted as directed > installed the latest ATK package (for my model) from the Asus website (ATKPackage_Win10_64_VER100050) > rebooted as directed > installed the latest Smart Gesture package (for my model) from the Asus website (SmartGesture_Win10_64_VER4016) > rebooted as directed. Viola! Fixed.
 

Adam0r

Prominent
May 14, 2017
1
0
510
0
Just posting the direct links here, if this is allowed. It looks like the Windows 10 'Creators Update' has broken the ASUS SmartGesture software.

1) Go to Control Panel > Programs and Features > Remove 'ATK Package' (Don't reboot *YET*)
2) Go to Control Panel > Programs and Features > Remove 'ASUS Smart Gesture'
3) Reboot
4) Install the ATK Package: http://dlcdnet.asus.com/pub/ASUS/nb/Apps_for_Win10/ATKPackage/ATKPackage_Win10_64_VER100050.zip?_ga=2.64788397.361145871.1494792789-1856848881.1488290836
5) Reboot
6) Install the ASUS SmartGesture Software: http://dlcdnet.asus.com/pub/ASUS/nb/Apps_for_Win10/SmartGesture/SmartGesture_Win10_64_VER4016.zip?_ga=2.232880350.1797051752.1494791854-1856848881.1488290836
7) Reboot

Voila! Please note, this worked perfectly for my UX501VW - My touchpad *Was* working but none of the features worked and it was extremely erratic! Hope this helps.
 

krock69

Prominent
Jun 19, 2017
1
0
510
0
This worked perfectly! Thanks~

Karl~



 
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