Solved! Asus UX330U Laptop Freezing

Jan 18, 2019
My Asus laptop started freezing a month ago. It doesn't respond to any input, including control alt delete, even after leaving it on all night in the frozen state. The only way to fix it is by holding the power button down and manually restarting the machine. I called Asus and was told to perform a system restore, which I did. Despite this, the freezing continued, leading me to believe it is either a driver or hardware issue. I only bought it one and a half years ago, so I'm less sure of the hardware possibility.
I'd be grateful if anyone could help, or tell me what these logs from the windows reliability manager mean. Thanks.


Stopped working

‎1/‎16/‎2019 8:26 PM

Report sent

Faulting Application Path: C:\ProgramData\Package Cache\3272C62D5D1EE4BD0876F86581722F2166745E8C\bsutil.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: bsutil.exe
Problem Signature 02:
Problem Signature 03: 5ad49a3f
Problem Signature 04: bsutil
Problem Signature 05:
Problem Signature 06: 5ad49a3f
Problem Signature 07: 74
Problem Signature 08: 2a
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 10.0.17763.
Locale ID: 1033
Additional Information 1: 00d8
Additional Information 2: 00d836512413d8fe7c8e6e1c0e81cb72
Additional Information 3: 4b85
Additional Information 4: 4b85db81fce9a0d3a85629be37926db7

Extra information about the problem
Bucket ID: 7b76db0fe690d7fb2e52b8974a418e5e (2185011729153494622)

Second crash

Windows Shell Experience Host

Stopped working

‎1/‎16/‎2019 9:35 PM

Report sent

Faulting Application Path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe

Problem signature
Problem Event Name: MoAppCrash
Package Full Name: Microsoft.Windows.ShellExperienceHost_10.0.17763.1_neutral_neutral_cw5n1h2txyewy
Application Name: praid:App
Application Version: 10.0.17763.1
Application Timestamp: 5b9c8bd8
Fault Module Name: shcore.dll
Fault Module Version: 10.0.17763.1
Fault Module Timestamp: 9a0e77eb
Exception Code: c0000602
Exception Offset: 000000000004b529
OS Version: 10.0.17763.
Locale ID: 1033
Additional Information 1: d086
Additional Information 2: d0866c3e2bfc4d7656dafa87c3b7fa2c
Additional Information 3: 9ada
Additional Information 4: 9adad6092f4ecf205d75f321ddc898ff

Extra information about the problem
Bucket ID: 9da612e98c9617d0577b370eb2fa7269 (1692006621279580777)
Try starting it up in "Safe Mode" and see if it freezes in there. If not, then it is something on the device (malware, virus, bad program, etc.) that will need to be removed. Note: if you only have the freezing happen when doing certain things, then you may well not be able to test that in "Safe Mode" as it limits what can be accessed. If this is the case, I would ask when does it normally happen? What programs, etc., are you using at the time that it normally occurs.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.

In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.
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