AT&T Sorry for Threatening User with Legal Action

[JMcEntegart]

AT&T has apologised after they threatened a customer with legal action for emailing the company's CEO, Randall Stephenson.

AT&T Sorry for Threatening User with Legal Action : Read more

 

[shiftstealth]

An apology with nothing behind it makes a C and D all better?
Don't think so.

 

[gosefroba]

every company apologizes when they get bad press

 

[sliem]

"This is not the way we want to treat customers."

But you do it anyway in one way or another.

 

[graymen]

At&t: "We are sorry for the bad press we got for being stupid. Please accept our apologies but we aren't willing to help you in any way, we just want to bad press to stop"

 

[dman3k]

We already know AT&T is one of the most evil companies in the world. Apple only makes it "eviler"

 

[zorky9]

Damage control... too late.

 

[icepick314]

I don't see AT&T giving out free iPhone 4G to that poor dude...

 

[festerovic]

where's the free stuff? Nothing? well piss off then. Maybe when you go exclusive with Apple, you start to pick up some of their bad habits...

 

[Grims]

Guess the CEO couldn't be bothered for 5 minutes to make good the bad done in his name.

 

[Azimuth01]

My girl friend and I are looking for a new cell provider. Even before this incident AT&T was not on our list to look at. We would both like an Iphone with a different carrier, but I think we will be going with the a pair of EVOs....from what I have seen, it's a better phone anyway.

 

[nicklasd87]

I would like to see if they manage to get Galante back as a customer, and if they still don't, what they tried to do to get him back.

 

[gilbertfh]

May be damage control but there are always two sides to a fence. I would love to see the emails that were sent initially to AT&T. People tend to think doing business with a company is a right instead of a privilege and it is not. I used to like the signs that said "we reserve the right to refuse service".

That being said a company like AT&T really needs to watch itself when it is under the scrutiny of millions of current customers for previous bad press. You don't necessarily have to give a customer everything they want but you don't wanna piss in their cheerios either. I could come back to bite you in the ass.

 

[IH8U]

AT&T Fail, makes me glad that I'll never buy a Crapple product either.

 

[jonpaul37]

I don't get it, if i was the owner or CEO of a company like AT & T, the first thing i would do is listen to the customers and their feedback. Afterall, they are the ones keeping the bills paid.

Granted, i would not always be able to conform with what the customers want but i can at least try....

 

[nukemaster]

Too little too late AT&T...

 

[officeguy]

It funny how bad news travels fast.

 

[tommysch]

Maybe they didnt like the zerg-like email spam they got out of this. Their network probably couldnt handle all that data, its on the AT&T network after all!

 

[Sihastru]

Damage control epic fail.

 

[triculious]

"This is not the way we want to treat customers publicly."

there, I fixed it for you