Audio distorts when moving the trackpad

[chrisbradshaw]

Recently bought a Lenovo ideapad 510s (i5-6267u, iris 550) and when I'm watching a video or listening to music the audio will sound distorted sometimes when I move the cursor. Sometimes it lasts a couple of seconds and will result in the driver crashing and my headphones disconnecting (3.5mm).

Interestingly when I'm using a USB mouse this never happens, only when using the trackpad. I've tried using different media players and different browsers but it happens on VLC just as often as youtube and amazon music.

I've reinstalled drivers for audio and the trackpad but it's starting to get irritating.

Thanks everyone in advance.

 

[Lutfij]

Per this support link there are 4 SKU's of the 510s series. Which one do you have?

 

[chrisbradshaw]

Per this support link there are 4 SKU's of the 510s series. Which one do you have?

Sorry, completely forgot to include that I have the 14-ISK (i5-6267u, iris 550, 8GB RAM)

 

[Lutfij]

OS?

 

[chrisbradshaw]

OS?

Windows 10

 

[Lutfij]

Have you made sure your audio drivers are up to date and you installed them in either compatibility mode:
Right click installer>Compatibility Tab>Windows 7/8 (from drop down menu)
or in an elevated command
Right click installer>Run as Administrator
Have you made sure your BIOS is up to date? Realtek have had a rough patch with the new OS. Anywhere from crackling, popping to misplaced/mismanaged audio ports.