Blank screen with cursor laptop wont boot or enter safe mode or even install windows

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mohaned513

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Nov 15, 2017
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Laptop was fine untill it suddenly froze and a blue screen appeared saying "your pc ran into a problem we'll restart fo you" and then it restarted to a black screen with the mouse cursor i turned it off a couple times and it said preparing startup repair and then another black screen i tried installing windows but This time there is a purple screen instead of black with the cursor again and nothing to click on. I need help please
 

mohaned513

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Nov 15, 2017
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Yes i did that but it boots to the installation screen and a window appears for a second and dissapears quickly then just a purple screen with the cursor with nothing to click on
 

Wayfall

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Dec 27, 2013
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We frown on illegally pirated copies of any software at Tomshardware and the community will not help you with this matter.
 
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