Blank screen with cursor laptop wont boot or enter safe mode or even install windows

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mohaned513

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Nov 15, 2017
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Laptop was fine untill it suddenly froze and a blue screen appeared saying "your pc ran into a problem we'll restart fo you" and then it restarted to a black screen with the mouse cursor i turned it off a couple times and it said preparing startup repair and then another black screen i tried installing windows but This time there is a purple screen instead of black with the cursor again and nothing to click on. I need help please
 
Yes i did that but it boots to the installation screen and a window appears for a second and dissapears quickly then just a purple screen with the cursor with nothing to click on
 


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