Blank screen with cursor laptop wont boot or enter safe mode or even install windows

[mohaned513]

Laptop was fine untill it suddenly froze and a blue screen appeared saying "your pc ran into a problem we'll restart fo you" and then it restarted to a black screen with the mouse cursor i turned it off a couple times and it said preparing startup repair and then another black screen i tried installing windows but This time there is a purple screen instead of black with the cursor again and nothing to click on. I need help please

 

[Wayfall]

So you can't access the BIOS?

 

[mohaned513]

No i can access the BIOS But i can't do anything else

 

[Wayfall]

Ye so you need to get your CD and use the BIOS to select boot from CD/DVD drive so you can reinstall the OS.

 

[mohaned513]

Yes i did that but it boots to the installation screen and a window appears for a second and dissapears quickly then just a purple screen with the cursor with nothing to click on

 

[Wayfall]

Where'd you get this copy of Windows?

 

[mohaned513]

It's a non genuine copy so could that be the problem ?

 

[Wayfall]

It's a non genuine copy so could that be the problem ?

We frown on illegally pirated copies of any software at Tomshardware and the community will not help you with this matter.

 

[WyomingKnott]

True that. Thread closed.