BSOD and Display driver stopped responding error Windows 7 ATI HD 5470

k6t5r

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Sep 21, 2010
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Hi all,
I'm having this problem on my laptop from quite some time with this so any help would be greatly appreciated, and will try to explain everything I tried on this as I already tried many things in different threads. My system is,
HP G42 363tx
Core i3 370M
ATI Mobility Radeon HD 5470
4GB Ram

The laptop is around 4 years old and I used it mainly for studies and for some gaming too. The laptop started overheating before like a year or so and I reapplied ArcticSilver thermal paste and cleaned it well, it was working well since no overheating issues and all. After around 6 months the system started to crash and "display driver stopped responding and has recovered" error came. But I continued working as it did not bother me a lot. I did a driver update using windows (because the HP site did not offer the newest driver) then the error became more frequent and the BSOD started coming and finally the system died. No screen when switched on, but the external screen (VGA port) was working but not with good resoulution and all only lowest resolution and dotted lines were all over the external screen (artifacts).

Then I uninstalled the ATI driver and the laptop screen started working, then I installed the drivers provided by HP, then the laptop screen started working with good resolution and everything, no artifacts but I still got the "display driver stopped responding and has recovered" error and BSOD then I tried this method http:// which was sujjested by KAIJER. Now the error coming rate and BSOD is not that frequent but still they do come. And sometimes when I switch on the laptop the built in screen does not come, but when I turn it off and on again sometimes it does come. but always the external monitor comes on (with or without the built in monitor).

Any help would be greatly appreciated
 

LukeFatwalker

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Dec 29, 2015
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My thoughts are that your GPU is out of date, and even if the drivers you download are up to date, they may not be compatible with your version of Windows. Especially if your computer is 4 years old.
 
Hi,

Please do try doing a clean install of the graphics card driver that may do the trick.
- Start by going in Device Manager and uninstalling the AMD graphics driver.
- Next is to uninstall anything related to AMD in Programs and Features.
- Once done, download and install the latest driver from AMD.
- Here's the link: http://support.amd.com/en-us/download
- Reboot your laptop once the latest driver has been installed.
- After the reboot do test your laptop again and see if the same problem will persist or not.
- If all these will not work I would suggest reinstalling Windows to clear up the bugs.
 

k6t5r

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Sep 21, 2010
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Hi, thank you for your reply.

I tried doing the both, reinstalling windows and the driver. But neither did help. I tried installing windows 8 too, but it crashed within minutes, even more quickly than in windows 7. The only thing that works is the windows basic driver.

Can you think of any other reason for this issue?
 

LukeFatwalker

Estimable
Dec 29, 2015
24
0
4,570
4
My thoughts are that your GPU is out of date, and even if the drivers you download are up to date, they may not be compatible with your version of Windows. Especially if your computer is 4 years old.
 

k6t5r

Distinguished
Sep 21, 2010
3
0
18,510
0
Thank you for your reply. Yes, I totally agree with you that this is outdated, but at the moment I'm not in a financial position to purchase a new laptop and I want a laptop for my college work. So I'm looking for a way to fix this if it is possible.

And today I did a Ram test using Memtest86+, and guess what I got artifacts and the system crashed in the middle the test. does this give you any clues?
 
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