Can someone help me?

[SorchaStewart]

Ok so here is the situation. I was on my laptop last night. It started shutting down on its own. It restarted and ran the disk fix stuff. It then restarted and did so normally until it got to the screen where you log into your portion of the computer, then the screen went black. You can see the mouse moving but Ctrl+alt+del doesn't work either. Can anyone help me with this?

 

[saint19]

What happen if you try to start in safe mode? Or lats good know configuration?

 

[Asus_USA]

So it gets to the log-in screen and then goes completely black but the only thing you can see if the mouse cursor? Nothing else? Follow saint19's and see if you can boot-up into safe mode and restore from there.

 

[SorchaStewart]

What happen if you try to start in safe mode? Or lats good know configuration?

black screen still Before going to black screen it takes me back to windows loading error and launch repair or start windows normally. if I hit either of those it then goes to clack screen. sometimes the mouse shows and sometimes it doesn't.

 

[SorchaStewart]

So it gets to the log-in screen and then goes completely black but the only thing you can see if the mouse cursor? Nothing else? Follow saint19's and see if you can boot-up into safe mode and restore from there.

It gets to what would be the log in screen but never shows it just goes black immediately.

 

[saint19]

Try then with the "last good know configuration", if that still not work insert a Windows 7 DVD of the same version that you have installed and try to repair the current OS.

Let us know the results.

 

[SorchaStewart]

Try then with the "last good know configuration", if that still not work insert a Windows 7 DVD of the same version that you have installed and try to repair the current OS.

Let us know the results.

I have tried the last configuration. The issue is also that I don't have my windows 7 disk that came with the purchase of my laptop. it is 2700 miles away at my parents house.

 

[saint19]

If you can get a borrow one, the original disk only matter when you need the key and this is not the case.