Question Dell G5 5505 (2021) Ryzen 4600h Will not post

[Star615]

I will try to be detailed and brief , my dell g5 5505 laptop was overheating and had fan issues . We ordered fans and re did thermal paste .
Computer was running like new with 0 hardware lag after this for 3 days .
I also noticed there was a windows update in my update notifications that I was pausing .
I’m not sure how but when I turned my laptop on the next day it went right into a Dell update if I can recall .after that I have not been able to post .
There seems to be no power to the keyboard or usb ports etc .
But the laptop is in a booting loop that restarts itself every 7-10 seconds .
Fans spin but I haven’t been able to get into Bios settings , no display / black screen.
We have tried pulling ram , restarting , pulling cmos , pulling ssd . Nothing is working !

 

[rgd1101]

do you remember what the update was? sound like there bios update that mess it up
contact dell, if it is still under warranty

 

[Star615]

I do t believe this is under warranty it’s a 2021 model I got in the middle of pandemic .
I saw a thread were a guy reset rmt ( clock ) then was able to downgrade to old bios . My issue is I can’t get into bios , keyboard doesn’t seem to be working …just backlit

 

[Star615]

I remember windows update was in there but I thought I had it paused

 

[Star615]

Windows 24h2 i believe

 

[Star615]

This booster. Program also showed 2 audio updates needed

 

[COLGeek]

This booster. Program also showed 2 audio updates needed

Are you using Driver Booster or something like it? If so, stop immediately and uninstall the application.

Those sorts of apps cause more harm than good.

 

[Star615]

I can’t get into the pc , I’m in a boot loop with no display

 

[Star615]

I can’t get into bios f2 , f12 nothing

 

[rgd1101]

[SOLVED] - Dell G5 5500 Won't Boot into the BIOS or Windows?

New Dell G5 5500 Reset to BIOS defaults vs system defaults. (Dell BIOS provides 2 different options for defaults) For some reason after resetting to the default BIOS settings the Laptop stopped booting past Dell splash screen. Cannot load into the BIOS or Windows. If I press F2 or F12 during...

forums.tomshardware.com

reset the bios

 

[Star615]

I can’t

 

[Star615]

I’ve tried everything I think a update has bricked it

 

[rgd1101]

then contact dell.

 

[COLGeek]

To verify what was recommended earlier. Did you do this?

1. Turn off the computer
2. Disconnect the power adapter
3. Then press and hold the power button for 15-20 seconds to drain residual power
4. Reconnect the power adapter and turn on the computer.

 

[Star615]

I’ve done that and everything else .i think the bios is corrupted and needs to be flashed and motherboards might be dead