Dell G5 / faulty keyboard?

Roberto_33

Prominent
May 25, 2017
3
0
510
0
When i quickly type "del", "deol" shows up. Same is the case with "dei" and "deki" - "deu" and "deju"

I have tried reinstalling the keyboard drivers and nothing seems to fix it. Should i return it?

 
When you did the driver reinstall, did you make sure to also restart the computer in between? If not that would make it not work. Try it the following way.

NOTE: If you need to type in a password to even get into Windows to do the following, make sure you attached an external keyboard first, to get past the password. Then disconnect the external keyboard and try the following...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting/reconnecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

You may also want to try updating the Synaptics Driver if the above doesn't help.
 

Roberto_33

Prominent
May 25, 2017
3
0
510
0


Googling around I found that the XPS 9575 had the same issue.. it was a bad batch. But they also released a bios update (two months after launch!) fixing it.. people said it was a motherboard issue, so maybe it's better if i ask for an exchange?

https://www.notebookcheck.net/Frank-Azor-The-Dell-XPS-15-2-in-1-9575-was-delayed-due-to-the-the-mag-lev-keyboard.301550.0.html
 
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