dell laptop sudden shut down

[Quanta090]

HI im gonna ask again my dell inspiron 14r when im using the AC mode it just sudden or force shut down like a black out any way to fix this
I kinda wanna use my laptop without the battery to save my money if my battery starts to be of no use

 

[ShrikanthAtDell]

Hello Quanta090,

My name is Shrikanth and I work for the Social Media and Community Team at Dell. Do you get any error message when the system shuts down? Does the laptop shutdown when connected to AC adapter alone? Please try these steps
Remove AC adaptor.
Remove battery.
Press and hold power button for 10-15 seconds.
Plug AC adaptor and boot up.
Switch off the laptop.
Put the battery back in and try starting again.

Let me know if it helped.



Thanks and regards
Shrikanth G
Social Media and Community Professional
Order Status : http/dell.to/1mpzOt7
Download Drivers : http/dell.to/1pkzznO

 

[Quanta090]

Hello Quanta090,

My name is Shrikanth and I work for the Social Media and Community Team at Dell. Do you get any error message when the system shuts down? Does the laptop shutdown when connected to AC adapter alone? Please try these steps
Remove AC adaptor.
Remove battery.
Press and hold power button for 10-15 seconds.
Plug AC adaptor and boot up.
Switch off the laptop.
Put the battery back in and try starting again.

Let me know if it helped.



Thanks and regards
Shrikanth G
Social Media and Community Professional
Order Status : http/dell.to/1mpzOt7
Download Drivers : http/dell.to/1pkzznO

I think my question was the other way around i actually don't want to use my battery to save up i kinda wanna use my laptop without it but from time to time it just force/sudden shutdown like a black out no warning comes up it just pulls out and goes out. Sorry for my misdirection

 

[ShrikanthAtDell]

Hello Quanta090,

My name is Shrikanth and I work for the Social Media and Community Team at Dell. Do you get any error message when the system shuts down? Does the laptop shutdown when connected to AC adapter alone? Please try these steps
Remove AC adaptor.
Remove battery.
Press and hold power button for 10-15 seconds.
Plug AC adaptor and boot up.
Switch off the laptop.
Put the battery back in and try starting again.

Let me know if it helped.



Thanks and regards
Shrikanth G
Social Media and Community Professional
Order Status : http/dell.to/1mpzOt7
Download Drivers : http/dell.to/1pkzznO

I think my question was the other way around i actually don't want to use my battery to save up i kinda wanna use my laptop without it but from time to time it just force/sudden shutdown like a black out no warning comes up it just pulls out and goes out. Sorry for my misdirection

So you mean to say when your laptop is connected only to adapter the system shuts down all of a sudden without any errors right? Do you get any bluescreen before shutting? .

Regards
Shrikanth G

 

[Quanta090]

Hello Quanta090,

My name is Shrikanth and I work for the Social Media and Community Team at Dell. Do you get any error message when the system shuts down? Does the laptop shutdown when connected to AC adapter alone? Please try these steps
Remove AC adaptor.
Remove battery.
Press and hold power button for 10-15 seconds.
Plug AC adaptor and boot up.
Switch off the laptop.
Put the battery back in and try starting again.

Let me know if it helped.



Thanks and regards
Shrikanth G
Social Media and Community Professional
Order Status : http/dell.to/1mpzOt7
Download Drivers : http/dell.to/1pkzznO

I think my question was the other way around i actually don't want to use my battery to save up i kinda wanna use my laptop without it but from time to time it just force/sudden shutdown like a black out no warning comes up it just pulls out and goes out. Sorry for my misdirection

So you mean to say when your laptop is connected only to adapter the system shuts down all of a sudden without any errors right? Do you get any bluescreen before shutting? .

Regards
Shrikanth G

Nope just a sudden shut down like a black out if the electricity goes out no blue screen just a force/sudden shut down any way to fix it my good sir

 

[ShrikanthAtDell]

Hello Quanta090,

My name is Shrikanth and I work for the Social Media and Community Team at Dell. Do you get any error message when the system shuts down? Does the laptop shutdown when connected to AC adapter alone? Please try these steps
Remove AC adaptor.
Remove battery.
Press and hold power button for 10-15 seconds.
Plug AC adaptor and boot up.
Switch off the laptop.
Put the battery back in and try starting again.

Let me know if it helped.



Thanks and regards
Shrikanth G
Social Media and Community Professional
Order Status : http/dell.to/1mpzOt7
Download Drivers : http/dell.to/1pkzznO

I think my question was the other way around i actually don't want to use my battery to save up i kinda wanna use my laptop without it but from time to time it just force/sudden shutdown like a black out no warning comes up it just pulls out and goes out. Sorry for my misdirection

So you mean to say when your laptop is connected only to adapter the system shuts down all of a sudden without any errors right? Do you get any bluescreen before shutting? .

Regards
Shrikanth G

Nope just a sudden shut down like a black out if the electricity goes out no blue screen just a force/sudden shut down any way to fix it my good sir

So your laptop just shuts down no matter if it’s connected to adaptor or battery. Is your laptop heating up more than normal?

shrikanth g

 

[Quanta090]

Hello Quanta090,

My name is Shrikanth and I work for the Social Media and Community Team at Dell. Do you get any error message when the system shuts down? Does the laptop shutdown when connected to AC adapter alone? Please try these steps
Remove AC adaptor.
Remove battery.
Press and hold power button for 10-15 seconds.
Plug AC adaptor and boot up.
Switch off the laptop.
Put the battery back in and try starting again.

Let me know if it helped.



Thanks and regards
Shrikanth G
Social Media and Community Professional
Order Status : http/dell.to/1mpzOt7
Download Drivers : http/dell.to/1pkzznO

I think my question was the other way around i actually don't want to use my battery to save up i kinda wanna use my laptop without it but from time to time it just force/sudden shutdown like a black out no warning comes up it just pulls out and goes out. Sorry for my misdirection

So you mean to say when your laptop is connected only to adapter the system shuts down all of a sudden without any errors right? Do you get any bluescreen before shutting? .

Regards
Shrikanth G

Nope just a sudden shut down like a black out if the electricity goes out no blue screen just a force/sudden shut down any way to fix it my good sir

So your laptop just shuts down no matter if it’s connected to adaptor or battery. Is your laptop heating up more than normal?

shrikanth g

NO heat i just want to use it only using the charger like a pc but every hour or and random moment is just goes out like a power out </3

 

[ShrikanthAtDell]

Hello Quanta090,

My name is Shrikanth and I work for the Social Media and Community Team at Dell. Do you get any error message when the system shuts down? Does the laptop shutdown when connected to AC adapter alone? Please try these steps
Remove AC adaptor.
Remove battery.
Press and hold power button for 10-15 seconds.
Plug AC adaptor and boot up.
Switch off the laptop.
Put the battery back in and try starting again.

Let me know if it helped.



Thanks and regards
Shrikanth G
Social Media and Community Professional
Order Status : http/dell.to/1mpzOt7
Download Drivers : http/dell.to/1pkzznO

I think my question was the other way around i actually don't want to use my battery to save up i kinda wanna use my laptop without it but from time to time it just force/sudden shutdown like a black out no warning comes up it just pulls out and goes out. Sorry for my misdirection

So you mean to say when your laptop is connected only to adapter the system shuts down all of a sudden without any errors right? Do you get any bluescreen before shutting? .

Regards
Shrikanth G

Nope just a sudden shut down like a black out if the electricity goes out no blue screen just a force/sudden shut down any way to fix it my good sir

So your laptop just shuts down no matter if it’s connected to adaptor or battery. Is your laptop heating up more than normal?

shrikanth g

NO heat i just want to use it only using the charger like a pc but every hour or and random moment is just goes out like a power out </3

Please private message me the service tag let me check for service options if your system is still under warranty.

Regards
Shrikanth G