Question Dell Latitude 5590, no power

[Schreiber147]

Hello hive mind-

The stats:

Dell Latitude 5590
8 gig RAM

From the story I was told, is that the user was typing on the system and the laptop just shut off. It has never started again.

I have tested the power cord and block. It is reading the right volts. I have already replaced the power jack, just in case.

I have also installed a new battery with a battery replacement cable.

I have also tried pulling the batteries, both CMOS battery and regular battery to reset the system.

Everything is still a no go. It seems like the system is not getting power.

Suggestions please. And thank you.

 

[COLGeek]

This sounds like a motherboard failure.

Do you know if the laptop had ever been dropped or physically damaged in any way prior to the shutdown?