Driver Power State Failure installing Windows Updates on Surface Pro II

andiih

Estimable
Apr 29, 2014
2
0
4,510
0
I'm having issues installing the current batch of Windows updates on my Surface Pro II. It gets to 75% complete, hangs for 1/2 hr or so, reboots, then fails with a ":( Your PC ran into a problem and needs to restart screen etc (Driver_power_state_failure)"

Following the restart it gets to 75% again, hangs for half and hour, restarts, BSODs again, then does a couple of undo cycles, finally getting back to where we started (or at least it did the first time)

The PC is a fairly new Surface Pro II. It had had an Alcatel 4G LTE dongle plugged into it prior to my first attempt to update. I've uninstalled the drivers, and other than that it has developer type tools installed (VS2013, azure tools, sql etc) but no alien drivers.

Its currently on its second reboot after uninstalling the dongle drivers and re-trying the updates, so I'm expecting a second BSOD but I thought I'd post here for ideas while I wait, as it will be a couple of hours before it finishes failing.
 

andiih

Estimable
Apr 29, 2014
2
0
4,510
0
I seem to have got to the bottom of this. By installing all the other updates first, then the 8.1 update it appear to have installed it without BSOD
 

petemike

Estimable
May 28, 2014
1
0
4,510
0


I tried to install the security update (KB2961908) first but this fails too.
 

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