Headphone and speakers play sound at the same time in HP laptop with windows 8.1

[manju121]

Dear experts, I mentioned above, I plugged in my headphone to HP laptop. But sound coming both from headphone and speakers also. But I need headphone only. I made some setting in sounds settings. But not works for me. And in playback setting there is no headphone listed, only speaker showing there. So help me soon

 

[Laptop_Nerd]

Hi,

Please do try these troubleshooting steps that may help.
- Start by uninstalling/reinstalling the sound driver.
- Go to Device Manager and uninstall the Sound driver.
- Once done, download and install the latest driver from HP support site.
- Here the HP where you can download the drivers for your laptop. http/support.hp.com/us-en/drivers
- Once installed reboot your laptop for all the changes to take effect.
- After the reboot do test it again and see if the same problem will persist or not.
- Right click on the speaker icon then select Playback Device and set the default sound device you wish.
- Click Apply and OK then test it again.