Hi I need help please to locate an Acer CD/DVD devicedriver : it doesn't have either device

[topendtrev1]

Hi the disk died in this laptop. I have pulled down win 7 64 bit iso and loaded it to bootable usb stick but after boot it complains about usb video driver missing. I have downloaded every Acer driver I thought might help : it complains driver missing & I pount to a 2nd usb stixch with all the Acer drivers on it but it just reports the same message

A required CD/DVD driver is missing

The computer has neither device ; Can some one please advise the size ver info foer a suitable driver and where it should be located on the boot media ?

thanks Trev

 

[helpstar]

Which Acer model is it?

 

[topendtrev1]

Which Acer model is it?

ICONIA model PAU30

thanks,

T

 

[helpstar]

I would try the microsoft media creation tool for the windows7 setup.

Did you install the drivers from this page ?
https://www.acer.com/ac/en/GB/content/support-product/3572?b=1

 

[topendtrev1]

I think I grabbed everything & oil explain what I did in case i was silly /mistaken. I pulled down all the drivers then unzipped them into their driver_named_folder then put them on a 2nd usb stick then when the install asked for drivers I located the 2nd 'drive' and pointed to every individual folder in turn nothing worked. Then I coped the complete file of drivers to the same usb stick as I had booted from / rebooted but when looking at it ; it could not see the folder of drivers I had just added to the boot drive/stick .

02/07/2018 09:27 <DIR> 3G_Ericsson_6.1.26.6_W7x64_A
02/07/2018 09:27 <DIR> 3G_QUALCOMM_1.1.130_W7x64_A
02/07/2018 09:27 <DIR> AHCI_Intel_9.6.2.1001_W7x64_A
02/07/2018 09:27 <DIR> AMT_Intel_6.0.0.1179_W7x64_A
02/07/2018 09:27 <DIR> Audio_Realtek_6.0.1.6220_W7x64_A
02/07/2018 09:27 <DIR> Bluetooth_Atheros_7.2.0.35_W7x64_A
02/07/2018 09:27 <DIR> Bluetooth_Broadcom_6.3.0.6300_W7x64_A
02/07/2018 09:27 <DIR> Chipset_Intel_9.1.1.1024_W7x64_A
02/07/2018 09:27 <DIR> Lan_Atheros_1.0.0.45_W7x64_A
02/07/2018 09:27 <DIR> Touch_Cypress_1.3.13.0_W7x64_A
02/07/2018 09:27 <DIR> USB_Renesas_2.0.4.0_W7x64_A
02/07/2018 09:48 7,196,475 USB_Renesas_2.0.4.0_W7x64_A.zip
02/07/2018 09:27 <DIR> VGA_Intel_8.15.10.2182_W7x64_A
02/07/2018 09:27 <DIR> Wireless LAN_Atheros_9.0.0.202_W7x64_A
02/07/2018 09:27 <DIR> Wireless LAN_Broadcom_5.100.249.2_W7x64_A

 

[helpstar]

Do you use the latest windows 7 service pack1 install media created by the Microsoft media creation tool?

Don´t use the USB 3.0 (blue) port on the right, because windows 7 doesn´t know about USB 3.0. Use a USB2.0 port of your Acer instead. These can be found on the left side of your laptop.

You could implement the USB3 driver in the win7 iso like this too:
https://www.poweriso.com/tutorials/install-windows-7-from-usb-3.0-port.htm

 

[topendtrev1]

Do you use the latest windows 7 service pack1 install media created by the Microsoft media creation tool?

Don´t use the USB 3.0 (blue) port on the right, because windows 7 doesn´t know about USB 3.0. Use a USB2.0 port of your Acer instead. These can be found on the left side of your laptop.

You could implement the USB3 driver in the win7 iso like this too:
https://www.poweriso.com/tutorials/install-windows-7-from-usb-3.0-port.htm

 

[topendtrev1]

I am very impressed ; what a simple tip and what a result :

Don´t use the USB 3.0 (blue) port on the right

I work on mainframes ; have done since ~ 1991

Never have I had to check the colour of some hardware to determine a feature or lack there of

This is brilliant ; problem solved : cannot thankyou enough

 

[helpstar]

You are welcome 😀