How can I remove a setup.exe publisher unknown file which keeps trying to install?

jennynovak

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Dec 16, 2013
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I am using Windows 7 O/S on a laptop.
Each time I start up my laptop, a Setup.exe file prompt which shows "Publisher Unknown" dialog box appears. It is attempting to install it but as I do not know who the publisher is, I keep having to say "No" to it. Using the search file field to find the file under Start button, the only files which appear are Setup.exe.mui

How can I remove this file to stop it prompting me?
 

edisto

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Dec 25, 2013
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Just figured it out.

1. Go to Control Panel
2. Go to Programs > Uninstall a Program
3. Look for a program called "Updater" (It is published by Creative Island Media)
4. Uninstall Updater

You should be good to go. This was a deceptive little program in that the timestamp was backdated to 2012 even though it found its way to my PC in the last few days.

Good Luck.

 

jennynovak

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jennynovak

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Thanks for your answer to my query, however, as soon as I use the CTRL+ALT+DEL to access Task Manager, the Setup.exe dialog box instantly disappears ... until I next Closedown or Restart. The process therefore does not show under the Processes tab in Task Manager.
 

jennynovak

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I did the C:\ search in the end, but there are quite a few setup.exe files there, most of which look like windows ones but how can I know which one is the problem one?
 

edisto

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I have the same issue and can't figure it out. File will appear in a random created subdirectory c:\users\...\AppData\Local\Temp\nnnnn\setup.exe /s

Once you click "no" the file disappears from explorer.

Ran several malware and anti-virus scans but have not come up with anything either.....

Scanned my registry but couldn't find anything unusual.

I am continuing to investigate and will post when I find solution.

 

edisto

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Dec 25, 2013
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Just figured it out.

1. Go to Control Panel
2. Go to Programs > Uninstall a Program
3. Look for a program called "Updater" (It is published by Creative Island Media)
4. Uninstall Updater

You should be good to go. This was a deceptive little program in that the timestamp was backdated to 2012 even though it found its way to my PC in the last few days.

Good Luck.

 

tenniselbo43

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THANK YOU...will see how this works from now on...just followed your instructions! Dee
 

jennynovak

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Thanks so much for your time and efforts on this issue. I actually did contact AVG and had it removed a couple of weeks ago as it was really annoying. However, it is good to have your remedy on hand in case it ever returns. Thanks again.
 

tenniselbo43

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tenniselbo43

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(Each time I start up my laptop, a Setup.exe file prompt which shows "Publisher Unknown" dialog box appears. It is attempting to install it but as I do not know who the publisher is, I keep having to say "No" to it. Using the search file field to find the file under Start button, the only files which appear are Setup.exe.mui

How can I remove this file to stop it prompting me?)

Edisto in forum below said the following which I tried and it worked for me!
"1. Go to Control Panel
2. Go to Programs > Uninstall a Program
3. Look for a program called "Updater" (It is published by Creative Island Media)
4. Uninstall Updater

You should be good to go. This was a deceptive little program in that the timestamp was backdated to 2012 even though it found its way to my PC in the last few days.

Good Luck."
 

Bill Witty

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Feb 1, 2014
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Bill Witty

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Syed_yousufresh

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Dec 2, 2015
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you can stop this...Right click on taskbar click Task manager or Ctrl+Shift+Esc.>>>>Processes>>>Check the box"Show processes from all the users" right click and open file location of any one unwanted .exe file running and stop the process from task manager (kill the process by right click and end process or end end process tree) than delete the file from file location. Even you can delete all the unwanted which is getting auto installed you will find all those application folders in this location located in "program Data" folder.. Hope your issue will get resolve.

Syed Yousuf
 

Syed_yousufresh

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Dec 2, 2015
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and you have to stop the services of the program from services.msc search for zonsoft service and disable the service, search and disable unwanted program services.
 
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