How to reset my WD passport ultra. I forgot my password

Marioyjohn123

Commendable
Feb 28, 2016
2
0
1,510
0
I forgot the password of my device and I need to use it. I don't mind erase everything inside. I have changed my computer so I don't know if I need to get any driver or that sort of things.
I appreciate the help.
Thanks guys!
 

Marioyjohn123

Commendable
Feb 28, 2016
2
0
1,510
0


when i click on the disk with the right bottom it doesn't offer the option to format it.
 

SuperSoph_WD

Estimable
Jul 30, 2014
168
0
4,910
83
Hello there, John!

I understand the issue you have. Unfortunately, we cannot assist you in bypassing/resetting the password on your WD My Passport external drive. :(
You have to get in touch with our Western Digital Support either by phone or e-mail for assistance with this.

Good luck! :)
SuperSoph_WD
 
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