Hi, my name is Spencer Bell. I work at Mainstreet Computer Solutions - a computer store - fixing computers. A customer of ours has brought in a HP Compaq Presario CQ62 laptop. The initial problem she was having is that her power supply was not working. To my understanding the town that she is from had a power outage, so im assuming the power outage is what caused the power supply to stop working. Now i however do not know if the laptop was on when the power went out. Now we sell universal power supplys at our store so we have set her up with one of those and the computer is taking a charge now and will turn on. But what we have found is that the laptop will not boot past the HP Compaq motherboard splash screen. When trying to boot into the bios with F10 or trying to change the boot menu with the designated F key, it will say that it is entering that certain menu that was selected using the F keys but that is all. It does not actually go into the menu and will just sit there. Now i have tryed doing a CMOS reset, tryed switching the RAM with one another and tryed new RAM as well and just taking the RAM out, i do get the beebing sound indicating now ram and does now even go to the hp splash screen. I have also tryed taking out the HDD and starting it up, and still nothing. I also thought that maybe it was because of our universal power supply, so we have a bunch old power supplys laying around at our store so i tryed one that was perfect for it but still nothing. I'm currently about to attempt to replace the CMOS battery. Any input will help, thanks!