HyperX Cloud Headset microphone not being recognized by Dell Inspiron 17R laptop

[Trueest]

My laptop came with Dell Audio that allowed me to select what type of audio device I was using when it was plugged into the jack.

When I re-installed my audio drivers the Dell Audio program disappeared and now it is a problem because when I plug my HyperX Cloud Headset into my computer, there is no way to change the default microphone and it automatically uses the built-in microphone.

How can I activate my headset microphone? There is nothing that pops up in the recording devices under sound and there are no hidden or disabled microphones.

 

[Laptop_Nerd]

Hi,

Here are some troubleshooting steps that may help in solving the issue.
- Start by uninstalling/reinstalling the Sound driver.
- Go to Device Manager and uninstall the Sound driver.
- Once done, download and install the latest driver from Dell.
- Here's the link: http/downloads.dell.com/FOLDER01745539M/1/5460_Audio_Driver_HCMKP_WN_6.10.0.6426_A00.EXE
- Reboot your laptop once the latest driver has been installed.
- After the reboot right click on your speaker icon and select Recording Devices.
- Once open, check if your headset is listed and right click on it and select Set Default.
- If all these will not work run System Restore, restore it to an earlier date or time before the problem even happened.
- Here's how to run System Restore: http/windows.microsoft.com/en-PH/windows-8/restore-refresh-reset-pc

 

[Trueest]

Hi,

Here are some troubleshooting steps that may help in solving the issue.
- Start by uninstalling/reinstalling the Sound driver.
- Go to Device Manager and uninstall the Sound driver.
- Once done, download and install the latest driver from Dell.
- Here's the link: http/downloads.dell.com/FOLDER01745539M/1/5460_Audio_Driver_HCMKP_WN_6.10.0.6426_A00.EXE
- Reboot your laptop once the latest driver has been installed.
- After the reboot right click on your speaker icon and select Recording Devices.
- Once open, check if your headset is listed and right click on it and select Set Default.
- If all these will not work run System Restore, restore it to an earlier date or time before the problem even happened.
- Here's how to run System Restore: http/windows.microsoft.com/en-PH/windows-8/restore-refresh-reset-pc

Alright thank you I will try these.