laptop freezes after start up and i took the battery out and restarted but instead it just goes to sleep when i hold the power

[Dark mirage]

i have tried everything on the internet but i cant get it to work also it is in black screen when the cursor is moving though

 

[Laptop_Nerd]

Hi,

- Press CTRL+ALT and DEL all at the same time and select Task Manager.
- In Task Manager click on File on the top left corner then select New Task.
- Type in "explorer.exe" and press OK
- If your normal desktop screen opens you may need change what the power button does because as you mentioned it just makes your laptop go to sleep instead of powering off.
- Here's the link for the steps on how to change what the power button does.
http/windows.microsoft.com/en-ph/windows7/change-what-happens-when-you-press-the-power-button-on-your-computer

If all these steps doesn't work.
- Remove the battery (if not built in) and AC adapter then press and hold the power button for 20 seconds then try booting the laptop again.
- If this doesn't work try to boot the laptop into Safe Mode.
- From a complete off stage of the laptop turn in back on and keep tapping on F8 until you see Advance Boot Options
- Select Safe Mode from the list and press Enter.
- Once in Safe Mode open Task Manager and disable all your startup items.
- Reboot the laptop to the normal mode and see if that resolves the issue.

 

[Dark mirage]

Hi,

- Press CTRL+ALT and DEL all at the same time and select Task Manager.
- In Task Manager click on File on the top left corner then select New Task.
- Type in "explorer.exe" and press OK
- If your normal desktop screen opens you may need change what the power button does because as you mentioned it just makes your laptop go to sleep instead of powering off.
- Here's the link for the steps on how to change what the power button does.
http/windows.microsoft.com/en-ph/windows7/change-what-happens-when-you-press-the-power-button-on-your-computer

If all these steps doesn't work.
- Remove the battery (if not built in) and AC adapter then press and hold the power button for 20 seconds then try booting the laptop again.
- If this doesn't work try to boot the laptop into Safe Mode.
- From a complete off stage of the laptop turn in back on and keep tapping on F8 until you see Advance Boot Options
- Select Safe Mode from the list and press Enter.
- Once in Safe Mode open Task Manager and disable all your startup items.
- Reboot the laptop to the normal mode and see if that resolves the issue.

 

[Dark mirage]

Hi,

- Press CTRL+ALT and DEL all at the same time and select Task Manager.
- In Task Manager click on File on the top left corner then select New Task.
- Type in "explorer.exe" and press OK
- If your normal desktop screen opens you may need change what the power button does because as you mentioned it just makes your laptop go to sleep instead of powering off.
- Here's the link for the steps on how to change what the power button does.
http/windows.microsoft.com/en-ph/windows7/change-what-happens-when-you-press-the-power-button-on-your-computer

If all these steps doesn't work.
- Remove the battery (if not built in) and AC adapter then press and hold the power button for 20 seconds then try booting the laptop again.
- If this doesn't work try to boot the laptop into Safe Mode.
- From a complete off stage of the laptop turn in back on and keep tapping on F8 until you see Advance Boot Options
- Select Safe Mode from the list and press Enter.
- Once in Safe Mode open Task Manager and disable all your startup items.
- Reboot the laptop to the normal mode and see if that resolves the issue.

l

 

[Dark mirage]

Hi,

- Press CTRL+ALT and DEL all at the same time and select Task Manager.
- In Task Manager click on File on the top left corner then select New Task.
- Type in "explorer.exe" and press OK
- If your normal desktop screen opens you may need change what the power button does because as you mentioned it just makes your laptop go to sleep instead of powering off.
- Here's the link for the steps on how to change what the power button does.
http/windows.microsoft.com/en-ph/windows7/change-what-happens-when-you-press-the-power-button-on-your-computer

If all these steps doesn't work.
- Remove the battery (if not built in) and AC adapter then press and hold the power button for 20 seconds then try booting the laptop again.
- If this doesn't work try to boot the laptop into Safe Mode.
- From a complete off stage of the laptop turn in back on and keep tapping on F8 until you see Advance Boot Options
- Select Safe Mode from the list and press Enter.
- Once in Safe Mode open Task Manager and disable all your startup items.
- Reboot the laptop to the normal mode and see if that resolves the issue.

actually there laptop nerd i cant get task manager or safe mode to work so this would work but not since those dont but thank you anyways