Hi.
The problem may have something to do with the webcam driver, what's the complete model of your laptop?
- Go to Device Manager and uninstall the webcam driver.
- Download and install the latest webcam driver from Asus Support site.
- Here's the link:
https/www.asus.com/support
- Just enter the model or serial number of your laptop and it should direct you to the download site.
- Once the latest driver has been installed reboot your laptop then test it after.