Medion laptop brand help

Solution
You will have to contact the manufacturer about that. The Medion support website is here:
http://www.medion.com/gb/service/start/

There's a "contact" link on the left of the page.

Regarding quality, I wouldn't put that brand very high up on the list for build-quality. They are made to a price for those who don't want to pay a lot. Quality is what you get when you buy a Toshiba or Sony laptop, but of course they are much more expensive. When buying a laptop especially, the brand you choose is important.
You will have to contact the manufacturer about that. The Medion support website is here:
http://www.medion.com/gb/service/start/

There's a "contact" link on the left of the page.

Regarding quality, I wouldn't put that brand very high up on the list for build-quality. They are made to a price for those who don't want to pay a lot. Quality is what you get when you buy a Toshiba or Sony laptop, but of course they are much more expensive. When buying a laptop especially, the brand you choose is important.
 
Solution