Solved! mine laptop is frozen on screensaver. I cant even get the white box to pop up to sign on

Dec 16, 2018
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My laptop is frozen on screen saver. I held power button down for 10 sec. and turned back on and its still frozen.
 
Then when you help the power it must not have turned off. Try this...

1. Unplug your charger cord.
2. Remove the battery.
3. Press and hold the "Power" button for 30 seconds.
4. Now plug back in the power/charger cord.
5. Now put the battery back in.
6. Then try turning it back on.
 
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