I bought an HP Pavilion X360 15 br010nr in April and recently upgraded it to Win 10 version 1803. The audio and touch screen no longer work, and I have warning triangles on my cpu cores in device manager. The touch screen doesn't even show up.
HP "support" verified that it is not a hardware issue (Tested pre-windows boot) and told me that the upgrade to 1803 messed up the drivers. They are claiming the only solution is to wipe the machine using the recovery tool, which won't work because I also upgraded to an SSD and they want $60 for a new recovery image!
I believe this is nonsense. In 30+ years, and dozens of computers, I have never had to resort to a factory recovery. I refuse to pay $60 for a recovery image that I don't believe is needed in the first place. However, they, at this point, refuse to help me further (Under warranty no less).
So, I have a few questions:
1) Why couldn't I just re-install Win 10 fresh without all their garbage, except for the fact that none of their drivers, even those labelled for 1803, work for the Audio, and the Touch Screen is not even recognized by Windows at all, and there is no driver on HPs support page.
2) I've uninstalled, installed, removed, etc, every version of their audio driver that could work and none do. This makes no sense to me.
3) Is it possible to download a recovery image somewhere besides paying HPs stupid ransom fees?
It may not be the best way to go about it, but if I can't find a resolution short of paying them, the laptop will either just be returned, or I will cost them many times more in tech support than if they would just let me download the stupid recovery image in the first place. Most likely, I will wear them out until they resolve this, because I have time and am supremely annoyed.
All help appreciated.
HP "support" verified that it is not a hardware issue (Tested pre-windows boot) and told me that the upgrade to 1803 messed up the drivers. They are claiming the only solution is to wipe the machine using the recovery tool, which won't work because I also upgraded to an SSD and they want $60 for a new recovery image!
I believe this is nonsense. In 30+ years, and dozens of computers, I have never had to resort to a factory recovery. I refuse to pay $60 for a recovery image that I don't believe is needed in the first place. However, they, at this point, refuse to help me further (Under warranty no less).
So, I have a few questions:
1) Why couldn't I just re-install Win 10 fresh without all their garbage, except for the fact that none of their drivers, even those labelled for 1803, work for the Audio, and the Touch Screen is not even recognized by Windows at all, and there is no driver on HPs support page.
2) I've uninstalled, installed, removed, etc, every version of their audio driver that could work and none do. This makes no sense to me.
3) Is it possible to download a recovery image somewhere besides paying HPs stupid ransom fees?
It may not be the best way to go about it, but if I can't find a resolution short of paying them, the laptop will either just be returned, or I will cost them many times more in tech support than if they would just let me download the stupid recovery image in the first place. Most likely, I will wear them out until they resolve this, because I have time and am supremely annoyed.
All help appreciated.
/support.hp.com/us-en/document/c04202035#AbT1
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