I am helping a friend recover from a failed Windows 10. She has a HP Pavilion laptop with factory installed Windows 7. Before restoring to factory defaults and Windows 7 I used the HP Recovery Manager to back up data. This backup process required 5 DVD's.
After restoring to Windows 7, I started with file recovery process using the HP Recovery Software on the first DVD. The restore process starts and begins copying files from each DVD. However, after copying from the fifth DVD, the program instructs me to insert DVD 6. There is no sixth disk! The process will not continue and the only option is to cancel the recovery process.
I checked the HP website and couldn't find any support information. A HP employee suggested I order a set of HP recovery disks. But s/he could not or would not explain how the recovery disks would work to solve the problem. Anything I can find on the net about the recovery discs doesn't show that they can be used to restore backup files or resolve this problem. It appears that the disks can be only used to create back up files, not recover.
Can anyone provide any advise on how I can restore the files on the 5 DVD's?
thanks!
After restoring to Windows 7, I started with file recovery process using the HP Recovery Software on the first DVD. The restore process starts and begins copying files from each DVD. However, after copying from the fifth DVD, the program instructs me to insert DVD 6. There is no sixth disk! The process will not continue and the only option is to cancel the recovery process.
I checked the HP website and couldn't find any support information. A HP employee suggested I order a set of HP recovery disks. But s/he could not or would not explain how the recovery disks would work to solve the problem. Anything I can find on the net about the recovery discs doesn't show that they can be used to restore backup files or resolve this problem. It appears that the disks can be only used to create back up files, not recover.
Can anyone provide any advise on how I can restore the files on the 5 DVD's?
thanks!