samsung smart tv cant connect to the internet

[koolkill]

hi everyone i have a samsung smart tv series 6 UE55HU6900 and cant connect it to my network at all ive tried both wireless and lan ive tried static ip address and the 8.8.8.8 dns trick nothing seams to be working any thoughts on how to fix this would be much appreciated

 

[South_1]

Thank you!! That worked for me. Reset DNS to 8.8.8.8

 

[Krittika]

Nothing worked! Dns 8888 didnt do it.

Then I found this --- depending on the model one of these will work. Turn off the tv - using your remote push the Mute, 1 8 2 and power button Or ---- push the info, menu, mute and power.

The TV will turn on and a menu appears. Go into the first line item and push the button "factory reset".

The tv will go black screen and then restarts as "new".

It will pop up all your wifi connections - select one and enter the password. You are now connected to your wi fi!

Go into menu and disable the auto function for updates. This will avoid having Samsung ah heck up your wifi connection. Personally I will give up on the updates to keep my smart tv functions!

You will need to reset your custom picture settings.

Good luck!

 

[Krittika]

I tried all your options but still won't work , any more suggestions?
Thanks

 

[Shadywolf]

I tried all your options but still won't work , any more suggestions?
Thanks

I have exactly the same problem after the software update I installed a few days ago. Seems like it's an issue that goes back to 2013! I've heard that a factory reset may not change internet settings or indeed enable the wi-fi card again. I can't get mine to do the mute button secret menu sequence either. The Samsung hub connection test uses the wired internet connection even though wi-fi is selected. I don't want to hard wire so it seems like Samsung have completely screwed up my 2 month old ultra hd smart tv...way to go Samsung!!!!!!!

 

[Joey2016]

I tried all your options but still won't work , any more suggestions?
Thanks

I have exactly the same problem after the software update I installed a few days ago. Seems like it's an issue that goes back to 2013! I've heard that a factory reset may not change internet settings or indeed enable the wi-fi card again. I can't get mine to do the mute button secret menu sequence either. The Samsung hub connection test uses the wired internet connection even though wi-fi is selected. I don't want to hard wire so it seems like Samsung have completely screwed up my 2 month old ultra hd smart tv...way to go Samsung!!!!!!!

We have Samsung Smart tv model Un55Ju6500 having this same issue today finally fixed by going to Menu Network network settings wireless skip Thur hit up button go to bottom list of networks select wps then on select wifi protected set up on wifi password set up do not put in any PIN numbers should say tv connected to internet

 

[Krittika]

I tried all your options but still won't work , any more suggestions?
Thanks

I have exactly the same problem after the software update I installed a few days ago. Seems like it's an issue that goes back to 2013! I've heard that a factory reset may not change internet settings or indeed enable the wi-fi card again. I can't get mine to do the mute button secret menu sequence either. The Samsung hub connection test uses the wired internet connection even though wi-fi is selected. I don't want to hard wire so it seems like Samsung have completely screwed up my 2 month old ultra hd smart tv...way to go Samsung!!!!!!!

 

[Krittika]

I think I am just going to buy Apple TV to solve this solution. Your is still under warranty so tell them to give you a new one .

 

[Shadywolf]

I think I am just going to buy Apple TV to solve this solution. Your is still under warranty so tell them to give you a new one .

Been an absolute nightmare but I stumbled across a post on a forum where a guy said that 'these tv's are like computers with the usual unstable OS systems that can glitch' - He said the first thing to always try is a re-boot and unplug the tv from the mains - I did this, left it for 20 minutes, rebooted and it was fine, with instant wi-fi connection! I really didn't expect it to work as it's never ever as simple as that!!!! I guess it may have been the update that caused the problem originally, but I didn't expect such an obvious fix, especially after my past experiences with problematic Samsung updates on various mobile phones - where a re-boot never solved the problem! Feel a bit daft, but very relieved it's all working again.

 

[cortomalteseny]

Nothing worked! Dns 8888 didnt do it.

Then I found this --- depending on the model one of these will work. Turn off the tv - using your remote push the Mute, 1 8 2 and power button Or ---- push the info, menu, mute and power.

The TV will turn on and a menu appears. Go into the first line item and push the button "factory reset".

The tv will go black screen and then restarts as "new".

It will pop up all your wifi connections - select one and enter the password. You are now connected to your wi fi!

Go into menu and disable the auto function for updates. This will avoid having Samsung ah heck up your wifi connection. Personally I will give up on the updates to keep my smart tv functions!

You will need to reset your custom picture settings.

Good luck!

Tried everything in this post but even after restoring to factory settings (with the hidden menu above) I am getting "Unable to connect to wireless router"..
wtf Samsung!!!
any ideas?

 

[gralda]

You are a genius! I have been through so many tech support people and my sweet ATT guy spent 4 hours here today and couldn't figure it out. Thank you!

I just thought I would post this solution here after I spent several days and hours on the phone trying to get my Samsung Smart TV to connect to the internet. After having the television for 2 years with not problems at all, suddenly it would not connect to WiFi. The last tech at Samsung that I spoke with knew exactly what to do and my TV was back working and connection to the internet within a few minutes. He told me to reset the DNS to 8888.
Detailed instructions for the computer challenged community such as me:
On your TV remote, go to Menu, Settings, Network
Next select Network Settings, Start, IP Settings
Then select DNS mode and make sure the green check is on "manual"
Enter 8 8 8 8 and OK
Bingo, instant internet
(note - I also was told to click on Samsung Smart Hub in upper right corner. I had reset my TV and it needed to update and add back my programs)
I have a Samsung Smart TV Model No. UN553S6500 (a 2012 model)
NOTE: I adore people that know their jobs!♥ Thanks Chris!