Samsung Smart TV Network Connection Issue UN60ES8000

[sparkyst3]

I'm finding many threads on this site and across the internet regarding network connection issues with Samsung tvs. Unfortunately, I've only found one site which actually discusses the issue I'm having but no solution was found (http/www.experthelp.com/question/726072/have-a-samsung-un60es8000-cannot-get-on-internet-as-soon-as-the-network-come-up-the-tv-rejects-or-get-rid-of-it-the-signal-is-very-strong-just-had-a-commericialwireless-point-installed). The rest of the threads and sites pertain to issues that I'm not experience. So, here is my description of the issue I'm experiencing and I apologize for not using correct language.

I have a Samsung UN60ES8000 that will no longer connect to wireless router. I discovered this by trying to get on Netflix or other app and it gave me network connection error with option to go to network settings. I've had the tv almost 2yrs and has always connected to the same router, which is operating fine and other devices in the house are connected to it without issues. When I go thru Network Settings to re-set up the wireless network, it will search for networks and will only display my network (none of the other wifi networks nearby like it used to) for about 1 second and then the entire menu disappears. 2days ago I called Samsung support who confirmed my firmware is the latest version (version 001056), they had me try manually entering DNS to 8.8.8.8 or 8.8.4.4 but this did not solve anything as many other threads have said this resolves connection issues. Also, before calling Samsung, I tried to mirror the tv IP settings to reflect those of my laptop or other devices which connect to my wireless network just fine, but this did not work either. Finally, they wanted to try resetting the tv back to factory settings. After doing this and going thru the initial tv setup questions, the tv seemed to find and connect to my network again (don't recall seeing any of the nearby networks on the list though). I was so happy to finally have it fixed! But, the following morning I tried getting on smart hub to listen to Pandora and once again the network connection issue was back. Sure enough it was not connecting, when going thru the network setup it would only display my router (none of the nearby networks) for 1 second (maybe even less) and the entire menu would disappear or close. I tried same steps (manually enter dns and reset tv again), but the network connection failed to show my network after the reset. Also a note on the reset, I noticed the TV says this option will reset the tv to factory settings but network settings will not be affected. Since the network is the issue I'm having, is there a reset option that does reset network connections/settings? I repeated all the steps that Samsung had me do the night before at least a couple times, but still no luck. I don't understand how to get resolved if I have latest version of firmware. I tried downloading the firmware to usb anyways, just to reinstall in case it was corrupt on the tv, but Samsung's website does not have the newest version available for download. They only have version 1054.4 and when I spoke to Samsung two days ago, they said my version (version 1056) is the latest version. I tried downloading the older version (1054.4) anyways at http/www.samsung.com/us/support/owners/product/UN60ES8000FXZA (thinking it would just update to the newest version later), but when I tried updating on the tv, it said no update files could be found on the usb device. This might be a whole other issue and maybe some different attempts may work but I'd rather just try posting online where so many have provided feedback/solutions to similar issues. I don't know why the reset would solve the problem one day, then the next morning it was back to not working and resetting the tv again does not fix the problem like it did the day before.

Just to reiterate the problem and steps I've taken so far - Problem: Won't connect to wifi, network settings menu on tv disappears immediately after searching for networks. Firmware version is 1056, tried manually entering DNS to 8.8.8.8 and 8.8.4.4 (neither worked), then reset tv to factory settings. The reset solved the issue, but was back to not working the following day and no longer works when I try resetting again.

 

[grosloup74]

i have an UN60ES8000 same issue since update 001056. For sure your wi-fi is okay. We`lll have to wait for an update from Samsung or find a way to go back to 1054. I will work on it. Be back soon.

 

[grosloup74]

Hi i did a factory reset and after two update of smart hub the tv work just fine. i have wait two days to make sure that the problem is definitly gone.

The way to acces the factory reset on a un60es8000 is to close the tv set then press mute 1 8 2 power.

A menu will show choose option then factory reset if the tv dont shut by itself close it and restart it. Folow all the programmation and open smart hub. You will have to open smart hub several time to have all the updates done.

You `ll may be have to do it twice.

Hope this help...

 

[Audi--s4]

One of the first things I did was factory reset though the secret menu, but I did not try to update the smart hub. Going to move the modem downstairs to hook up and try will post my results later

 

[Audi--s4]

No luck I did factory reset went to smart hub had 2 updates. After updating went to configure wireless and my network was there. I hit the button asked for my password hit the button again and it loaded for 30 seconds and just put me back to the set up your wireless network option. When I was in the factory reset options I looked around a bit and noticed my wifi region code is set to R. Does anyone know if that is the correct region for U.S.?

 

[amithab]

I have same issue for my Samsung UN46ES6150 TV. It had been working very well last 3 years, suddenly from yester day I am facin the issue.

When I try to set Network settings, it is trying to find wireless routers/network and will come out of the menu.

Any help or suggestions are appreciated. Also what I have noticed is it is able to detect wired network, if I connect network cable

 

[rocket_science]

No luck I did factory reset went to smart hub had 2 updates. After updating went to configure wireless and my network was there. I hit the button asked for my password hit the button again and it loaded for 30 seconds and just put me back to the set up your wireless network option. When I was in the factory reset options I looked around a bit and noticed my wifi region code is set to R. Does anyone know if that is the correct region for U.S.?

I am having the EXACT same issue as well. Sorry that I cannot offer any additional information but it goes to show that 1056 (1056.5) is the culprit.

 

[bsmitty777]

I'm finding many threads on this site and across the internet regarding network connection issues with Samsung tvs. Unfortunately, I've only found one site which actually discusses the issue I'm having but no solution was found (http/www.experthelp.com/question/726072/have-a-samsung-un60es8000-cannot-get-on-internet-as-soon-as-the-network-come-up-the-tv-rejects-or-get-rid-of-it-the-signal-is-very-strong-just-had-a-commericialwireless-point-installed). The rest of the threads and sites pertain to issues that I'm not experience. So, here is my description of the issue I'm experiencing and I apologize for not using correct language.

I have a Samsung UN60ES8000 that will no longer connect to wireless router. I discovered this by trying to get on Netflix or other app and it gave me network connection error with option to go to network settings. I've had the tv almost 2yrs and has always connected to the same router, which is operating fine and other devices in the house are connected to it without issues. When I go thru Network Settings to re-set up the wireless network, it will search for networks and will only display my network (none of the other wifi networks nearby like it used to) for about 1 second and then the entire menu disappears. 2days ago I called Samsung support who confirmed my firmware is the latest version (version 001056), they had me try manually entering DNS to 8.8.8.8 or 8.8.4.4 but this did not solve anything as many other threads have said this resolves connection issues. Also, before calling Samsung, I tried to mirror the tv IP settings to reflect those of my laptop or other devices which connect to my wireless network just fine, but this did not work either. Finally, they wanted to try resetting the tv back to factory settings. After doing this and going thru the initial tv setup questions, the tv seemed to find and connect to my network again (don't recall seeing any of the nearby networks on the list though). I was so happy to finally have it fixed! But, the following morning I tried getting on smart hub to listen to Pandora and once again the network connection issue was back. Sure enough it was not connecting, when going thru the network setup it would only display my router (none of the nearby networks) for 1 second (maybe even less) and the entire menu would disappear or close. I tried same steps (manually enter dns and reset tv again), but the network connection failed to show my network after the reset. Also a note on the reset, I noticed the TV says this option will reset the tv to factory settings but network settings will not be affected. Since the network is the issue I'm having, is there a reset option that does reset network connections/settings? I repeated all the steps that Samsung had me do the night before at least a couple times, but still no luck. I don't understand how to get resolved if I have latest version of firmware. I tried downloading the firmware to usb anyways, just to reinstall in case it was corrupt on the tv, but Samsung's website does not have the newest version available for download. They only have version 1054.4 and when I spoke to Samsung two days ago, they said my version (version 1056) is the latest version. I tried downloading the older version (1054.4) anyways at http/www.samsung.com/us/support/owners/product/UN60ES8000FXZA (thinking it would just update to the newest version later), but when I tried updating on the tv, it said no update files could be found on the usb device. This might be a whole other issue and maybe some different attempts may work but I'd rather just try posting online where so many have provided feedback/solutions to similar issues. I don't know why the reset would solve the problem one day, then the next morning it was back to not working and resetting the tv again does not fix the problem like it did the day before.

Just to reiterate the problem and steps I've taken so far - Problem: Won't connect to wifi, network settings menu on tv disappears immediately after searching for networks. Firmware version is 1056, tried manually entering DNS to 8.8.8.8 and 8.8.4.4 (neither worked), then reset tv to factory settings. The reset solved the issue, but was back to not working the following day and no longer works when I try resetting again.

Having the EXACT same issue after updating to 1056 yesterday, hopefully an actual working update is soon to be released.

 

[Audi--s4]

Still no luck can't get a response from Samsung they won't even reply to my emails. I think they don't really care about us that much being that our tvs are 2+ years old. Any one else have any news on this

 

[royneal]

When you were told to upgrade was it Amazon that told you to upgrade or some other program?

 

[Sysadmin2]

I updated to 1056 and it lost my wifi settings. Attempting to go into the network settings just results in being kicked out of the menu. Sometimes it will search for my network for a second before closing the window and kicking me out. Also the wifi direct and soft ap menu appear and disappear at will. I installed the brand new 1057 update and it didn't fix anything. After an hour with Samsung tech support I am waiting for a callback from a supervisor.

 

[vgaborka]

Turn off "SOFT AP" in network menu
worked on ES6100

 

[Sysadmin2]

Turn off "SOFT AP" in network menu
worked on ES6100

 

[Audi--s4]

Just stopped by to see if there was any new news, saw there was a new version 1057. Installed it and guess what??? Same garbage as the last update. Still can't get wireless to work. I emailed Samsung again will post if I hear anything

 

[knnth]

I'm finding many threads on this site and across the internet regarding network connection issues with Samsung tvs. Unfortunately, I've only found one site which actually discusses the issue I'm having but no solution was found (http/www.experthelp.com/question/726072/have-a-samsung-un60es8000-cannot-get-on-internet-as-soon-as-the-network-come-up-the-tv-rejects-or-get-rid-of-it-the-signal-is-very-strong-just-had-a-commericialwireless-point-installed). The rest of the threads and sites pertain to issues that I'm not experience. So, here is my description of the issue I'm experiencing and I apologize for not using correct language.

I have a Samsung UN60ES8000 that will no longer connect to wireless router. I discovered this by trying to get on Netflix or other app and it gave me network connection error with option to go to network settings. I've had the tv almost 2yrs and has always connected to the same router, which is operating fine and other devices in the house are connected to it without issues. When I go thru Network Settings to re-set up the wireless network, it will search for networks and will only display my network (none of the other wifi networks nearby like it used to) for about 1 second and then the entire menu disappears. 2days ago I called Samsung support who confirmed my firmware is the latest version (version 001056), they had me try manually entering DNS to 8.8.8.8 or 8.8.4.4 but this did not solve anything as many other threads have said this resolves connection issues. Also, before calling Samsung, I tried to mirror the tv IP settings to reflect those of my laptop or other devices which connect to my wireless network just fine, but this did not work either. Finally, they wanted to try resetting the tv back to factory settings. After doing this and going thru the initial tv setup questions, the tv seemed to find and connect to my network again (don't recall seeing any of the nearby networks on the list though). I was so happy to finally have it fixed! But, the following morning I tried getting on smart hub to listen to Pandora and once again the network connection issue was back. Sure enough it was not connecting, when going thru the network setup it would only display my router (none of the nearby networks) for 1 second (maybe even less) and the entire menu would disappear or close. I tried same steps (manually enter dns and reset tv again), but the network connection failed to show my network after the reset. Also a note on the reset, I noticed the TV says this option will reset the tv to factory settings but network settings will not be affected. Since the network is the issue I'm having, is there a reset option that does reset network connections/settings? I repeated all the steps that Samsung had me do the night before at least a couple times, but still no luck. I don't understand how to get resolved if I have latest version of firmware. I tried downloading the firmware to usb anyways, just to reinstall in case it was corrupt on the tv, but Samsung's website does not have the newest version available for download. They only have version 1054.4 and when I spoke to Samsung two days ago, they said my version (version 1056) is the latest version. I tried downloading the older version (1054.4) anyways at http/www.samsung.com/us/support/owners/product/UN60ES8000FXZA (thinking it would just update to the newest version later), but when I tried updating on the tv, it said no update files could be found on the usb device. This might be a whole other issue and maybe some different attempts may work but I'd rather just try posting online where so many have provided feedback/solutions to similar issues. I don't know why the reset would solve the problem one day, then the next morning it was back to not working and resetting the tv again does not fix the problem like it did the day before.

Just to reiterate the problem and steps I've taken so far - Problem: Won't connect to wifi, network settings menu on tv disappears immediately after searching for networks. Firmware version is 1056, tried manually entering DNS to 8.8.8.8 and 8.8.4.4 (neither worked), then reset tv to factory settings. The reset solved the issue, but was back to not working the following day and no longer works when I try resetting again.

Having the EXACT same issue after updating to 1056 yesterday, hopefully an actual working update is soon to be released.

Same here, having the same problems but on version 1057.0 on a PN51E7000. I spoke to Samsung tonight and after speaking to customer support, they escalated my issue to the next level, and they couldn't fix it. They said the issue was going to be escalated to their application support team, as it sounds like there's a problem in the updated software version 1057.0

Sadly, I could get no confirmation of when this might be looked at, nor do they support (or allow?) downgrading software versions on the tv. I've heard you can "jailbreak" these E models, but I want to steer clear of that.

Very frustrating that since owning this TV, this is the first time I've had trouble with the network, and we use it so much for streaming video. It was rock solid before and really dependable, and now it's just a huge unusable thing sitting on our tv cabinet

 

[guest1234567]

Having same Problem , so desperate for an answer
please need help.

 

[Snoopy13]

I am having the same issue, same tv. Have tried everything. Samsung said it must be the wireless card gone bad and of course a month out of warranty. If you try each app, first it says searching for wireless connection. The 1st time you go to each app. The list of all local networks pop up for less than a second and dissapppear. The 2nd time it says, looking for a network. When I hard wire it is fine. I hope they reselve it soon. I don't really want to make larger holes into the floor. I would think for the amount this TV was, they would be a little more helpful. From all that I read, it seems like a Pandora update.

 

[wbrauch]

I'm having the same problem with my UN55ES8000. I updated to firmware version 1057.0 when the Amazon app told me an update was required. Now my tv can't find my wireless network. It work's fine on a wired connection but I really don't want to have an ethernet cord running across my living room forever. I've tried every forum suggestion and spoken with several samsung techs over the last couple days. I finally called back and got connected to an advanced tech after they didn't call me when they were supposed to. After trying several things I was told to contact my ISP to obtain my default gateway #. dns server #, etc. and configure the network manually.

Now if I configure the network manually, then power cycle the tv it will connect to my wifi. However, every time I turn the tv off it will fail to connect again. So I have to go into the manual configuration menu again, hit ok, power cycle the tv again, and then it will connect until I turn the tv off. Now after explaining to another associate that it should not matter that my tv is out of warranty because this is a problem caused by their firmware update and others are having the same problem, I am waiting till normal business hours to speak with someone in executive support and see if they will send a service tech out even though it is out of warranty. I'll post back if I get it fixed.

 

[jkagerer]

I'm having the same issues with my UN55ES7500, I've had the TV for 2 years working perfectly and suddenly it can't find any wireless networks, there are dozens within range. It started last night, I have software version 001057. I've reset to factory setting, and tried everything in these threads.

 

[Yang Bo]

Turn off "SOFT AP" in network menu
worked on ES6100

Hi, guys, I tested and found that this way really works on my UN55ES8005. The same problem has bothered me for days. Thanks a lot!

 

[Audi--s4]

Turn off soft AP is not a option on my un55es7500 it has never allowed me to use that. It says something along the line of this feature is not supported and is grayed out. We all know that is not the problem it is the firmare 1056 and there updated 1057 patch. Everyone keep calling them harass them they will eventually give in. I hope