Samsung to ue40h5500 turning itself on and off

Eliphelet77

Estimable
Aug 14, 2015
1
0
4,510
0
Hi
I have the Above Samsung tv model. The tv comes on, automatically brings the smart menu up and then switches off after 8-10 seconds. It then starts up again and continues. I can occasionally interrupt the sequence to place on stand by and managed to get into the boot menu to do a factory reset but still have the same issue. Being able to get into this menu just seems random as haven't managed it again. Any ideas?
 

nickd70

Commendable
Apr 12, 2016
2
0
1,510
0
I have found the same issue with my UE32H5500 and UE40H5500. It seems to have started between 02:00 and 04:00 BST. I tried resetting the SmartHub on the 32 and that seems to have made it worse.
 

Confuzed78

Commendable
Apr 12, 2016
4
0
1,520
1
I also have this issue with my UE48H6700. It was working fine last night. I have found that the TV stays on if I disconnect it from the network, but obviously that renders all of the smart stuff unusable. Not happy Samsung!
 

Ross_9

Commendable
Apr 12, 2016
1
0
1,510
0
Just spoke to John Lewis support and they confirmed that an over the air update has broken most Samsung TVs, I haven't had anything official from Samsung yet. Trying their live support at 10am
 

Confuzed78

Commendable
Apr 12, 2016
4
0
1,520
1
A thread from another user affected by this on avforums: https://www.avforums.com/threads/ue65h6400-turning-itself-on-and-off.2023087/
 
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