Surface book won't turn on

he1pmep1ea5e

Commendable
May 27, 2016
1
0
1,510
0
I've recently bought a Microsoft surface book. and now it doesnt turn on or charge. Just a black screen.I've tried pushing down the power and volume button at the same time but it doesn't work .do you have any ideas what I should do?
 
Hi,

Please do try these troubleshooting steps that may help.

Here's a video guide to disassemble the laptop.
https://www.youtube.com/watch?v=DwNtqs6pRqk

- Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again.
- If this will not work, do test the AC adapter if it's working properly. Remove the battery and power the laptop with just the AC adapter connected and see if it will boot up or not. do also try a different AC adapter that has the same voltage and see if it will work or not.
- Proceed with reseating the RAM's if trying a different AC adapter will not work, remove them all for couple of seconds then put them back in making sure everything is seated properly.
- If it will still not work, connect an external monitor and see if you'll get any display from it. If there's a display on the external monitor that could mean that the problem is the built in display.
- But if there's still no display on the external monitor that means the problem lies in the motherboard.
- But I would suggest contacting the seller first since it should be under the factory warranty.
 
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