I'm glad Tom's did an article on this. I get my Android news from Phandroid, and they did an article already, but the more media coverage the better. Media is the only thing keeping companies in check these days. Good work, Kevin.
I mean, Verizon's a business, and we all know they're trying to make a buck... and you can't please all the people, all the time. However, when you pull crap like this, you sure as hell can piss off a lot of customers.