A lot of those negative reviews are from Uk service not US, and from 2012 not 2017
Go to community.tpo.com -- most of the "social media" interactions on the company's own platform are customers complaining about things not working right. You can but-but-but all you want about this dreadful company, but a quick look at the 2-year share price history (ticker:TPOP) should clear up any lingering doubts.
lets look up the dns of that
Name: The People's Operator PLC
Organization: The People's Operator PLC
Mailing Address: 40 Underwood Street, London Greater London N1 7JQ GB
hey look, not in the Unites States.
lets address stock price "Between October 2015 and March 2016, the company saw a collapse in its share price from 130p to below 30p." - (Source: Google Finance). Seeing how they didnt START service in the US
until late March 2016, this entire drop by panicky brits occurred before the US launch.
As recently as July 22nd 2017 FinnCap reaffirmed its status. Its 52 week high is 19.00.
I couldnt find *anything* of value, pro or con, in their community section, as it is a mess.
I currently use StraightTalk so I feel i have some expertise on this issue. If you want ultra cheap access to a CDMA or LTE network like Sprint or T Mobile, *and have the technicaly saavy to google and enter an APN on an unlocked phone*, then this is a great bargain. If you need hand holding and customer support and dont know if your sim card is CDMA or LTE, then you should avoid no frills cheap providers, and pay ten times as much (known in the industry as "idiot tax") for the same bandwidth on the literal exact same towers and equipment.
Customer satisfaction score are useless. the people smart enough to figure out the service dont go back and fill out a 5 star review. its just the lowest common denominators who have no idea how anything works, and in their frustration and impotence, decide to file a bad review.
If you had said "the low score indicate that your average mom and dad who doesnt know anything about phones will hate TPO", then we are in agreement.
But access to T Mobiles full 4G LTE network at those prices is an insanely good deal.