Wide Open West cable

[RayAnne1979]

I have wide open west as my cable provider. My dr box is Arris. It is connected with an hdmi cord. It worked fine then all of a sudden it stopped having sound. I can get sound with av jacks. I tested the hdmi cord by connecting my laptop to my tv and got perfect sound and picture. My tv is a 46 in JVC. Any suggestions?

 

[digitaldoc]

http/www.tomsguide.com/forum/55839-4-sound-hdmi-cables

See the previous discussion. Start with a new HDMI cable, and make sure the audio is set to HDMI.

 

[americanaudiophile]

After checking the audio menu on the box as digitaldoc said the next thing is to do a cold reboot on the box. Unplug it from power and reconnect it after a minute. Sometimes this will fix this problem. If you try a different HDMI cable and a different input on the TV with no result get your cable provider to send a tech. He may just replace the box.