Will I be charged if it turns out my phone isn't faulty?

joedafrog

Honorable
Jul 16, 2013
7
0
10,510
0
Hi everyone,
I am going through the process if replacing my Nexus 5 with a new one (I believe it is faulty) but will Google make me pay the full price of a new device if it turns out my original phone wasn't broken?
Thanks a lot.
Adam
 

joedafrog

Honorable
Jul 16, 2013
7
0
10,510
0


When I've been talking to them this is what they've said:
- Only ship the 'faulty' device when the replacement arrives along with the shipping materials for the old one.
- You will be charged if it is found that the device has damage that is not covered under warranty.
-blah blah blah

I can't see any reason they'd charge me if my device is found to be in full working order, hmm..
Any other opinions?
 

joedafrog

Honorable
Jul 16, 2013
7
0
10,510
0


Ok, thanks for your time. My 'Google Assistant' responded saying what I initially thought, there will only be a charge if the device has been broken beyond the warranty's cover.
Thanks a lot!
 
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