ASUS Q500A Laptop powers down shortly after start-up (only following drained battery)

alex1119

Prominent
Jan 25, 2018
4
0
510
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Hi all,

I've been having quite a peculiar problem with my laptop lately. Only after the battery has drained to a very low amount (e.g. below 10% or so, or after completely dying), the next time I attempt to start it up, the Asus loading page appears, it starts to bring up the Windows 10 login screen, but then the screen turns black and it powers off by itself about 10 seconds later.

The only fix I've found is that, once it starts acting up, if I force a power-down by holding the power button manually, the next time I start it back up, it has no issues whatsoever. I've tried charging it for over an hour when it happens, but that doesn't seem to affect it so I know it's not a low battery percentage issue. I did get a new, 3rd party battery shortly before this began, but I've tried both booting up with no battery (just AC power), and using the old battery again. Neither seems to fix it. Only forcing a shutdown seems prevent the issue from occurring over and over.

One other note- after this occurs, the next time it does start up, all of my "recently opened" and "most used" applications in the start menu have reset so I'm thinking it's software related. No other windows settings or anything seem to be affected. I've been using Windows 10 for over a year on this laptop so I don't think it has to do with that.

Any ideas???

Thanks!
 

rgd1101

Polypheme
Moderator
MERGED QUESTION
Question from alex1119 : "ASUS Q500A Laptop powers down shortly after start-up (only following drained battery)"



 
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