Asus restart loop windows 10

[Jennyj2]

I have a brand new Asus laptop, only a month old, that is stuck on a restart loop. The laptop will turn on, then immediately show a blue screen that says something went wrong, then it restarts. When it turns on again, it gives me a menu and offers to continue to windows 10 (doesn't work), turn it off (doesn't work either, just brings me back to the first restart screen). When I click troubleshoot it gives me a pretty large menu, but nothing helped. I tried to wipe my computer clean and it told me there was an error about 16% of the way through. I don't have a windows 10 or repair disk either. Can anyone help?? I've left it off overnight and it still came up to the blue restart screen when I turned it on. Nothing on the troubleshoot menu has been able to fix this

 

[Tradesman1]

Sounds like it has an incompatible driver maybe, did the laptop come with Win 10 already installed?

 

[Debra_6]

Sounds like it has an incompatible driver maybe, did the laptop come with Win 10 already installed?

 

[Debra_6]

yes it nly 4 weeks old

 

[Debra_6]

Sounds like it has an incompatible driver maybe, did the laptop come with Win 10 already installed?

 

[Debra_6]

yes the computer is only 4 weeks old

 

[Debra_6]

I have a brand new Asus laptop, only a month old, that is stuck on a restart loop. The laptop will turn on, then immediately show a blue screen that says something went wrong, then it restarts. When it turns on again, it gives me a menu and offers to continue to windows 10 (doesn't work), turn it off (doesn't work either, just brings me back to the first restart screen). When I click troubleshoot it gives me a pretty large menu, but nothing helped. I tried to wipe my computer clean and it told me there was an error about 16% of the way through. I don't have a windows 10 or repair disk either. Can anyone help?? I've left it off overnight and it still came up to the blue restart screen when I turned it on. Nothing on the troubleshoot menu has been able to fix this

 

[Debra_6]

I have a brand new Asus laptop, only a month old, that is stuck on a restart loop. The laptop will turn on, then immediately show a blue screen that says something went wrong, then it restarts. When it turns on again, it gives me a menu and offers to continue to windows 10 (doesn't work), turn it off (doesn't work either, just brings me back to the first restart screen). When I click troubleshoot it gives me a pretty large menu, but nothing helped. I tried to wipe my computer clean and it told me there was an error about 16% of the way through. I don't have a windows 10 or repair disk either. Can anyone help?? I've left it off overnight and it still came up to the blue restart screen when I turned it on. Nothing on the troubleshoot menu has been able to fix this

 

[Debra_6]

yes take it in to where bought an have them fix I have the same problems an no can tell me how to fix this