Blank screen when I change laptop lid position

[rezasys]

Hello

My problem is that when I change position of lid, the monitor becomes solid blue(blank) and I should turn off and on my monitor to solve this problem.
But it's not just about changing lid position, it happens randomly in windows env.
There is a exception when I'm in a game.
plz help me what should I do?

 

[helpstar]

Then it is a hardware problem. If you still have warranty, RMA the laptop.

Check with an external monitor if the same happens there. If not:
you can try repairing it by replacing the internal connection between display and motherboard. EBay or Amazon are good places for spare parts.
With YouTube you can find tutorial videos how to disassemble your specific laptop.

 

[helpstar]

does it change back to the desktop if you change the position more?

Ingame it never happens?

 

[rezasys]

does it change back to the desktop if you change the position more?

Ingame it never happens?

No when I change it, my monitor gets blank and I should turn off and on to solve this.
Yes I never see this problem in games.

 

[helpstar]

Could be a coincidence. Probably your flex cable between motherboard and display is faulty. Which laptop brand and model is it?

 

[rezasys]

Could be a coincidence. Probably your flex cable between motherboard and display is faulty. Which laptop brand and model is it?

It's Asus G550jx

 

[helpstar]

How old is it? Warranty?

Could be the hd graphics driver as well, install the intel hd graphics driver from ASUS

 

[rezasys]

Its about 2-3 years.
Yes i did it installed the newest version.

 

[helpstar]

check with "ubuntu live" if it fails there too

 

[rezasys]

check with "ubuntu live" if it fails there too

Same problem in ubuntu live

 

[helpstar]

Then it is a hardware problem. If you still have warranty, RMA the laptop.

Check with an external monitor if the same happens there. If not:
you can try repairing it by replacing the internal connection between display and motherboard. EBay or Amazon are good places for spare parts.
With YouTube you can find tutorial videos how to disassemble your specific laptop.