Dell M6500 touchpad/point stick Not working correctly or at all

Thomas Maher

Commendable
May 30, 2016
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1,570
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My dell m6500 started acting up the point stick all of a sudden stopped working and is not being detected at all. The touch pad now won't double tap or scroll and zoom. I have tried uninstalling the drivers and reinstalling them but it did not fix it. I ran tests on motherboard and other components and they all passed. I ran the dell diagnostic f12 key one and from cd. I even ran the program that scans hardware support assist and still got no errors. There was this dell forum I stumbled apon that had this issue or close to it and the conclusion was a motherboard failure. But everything passed and I do not have anything to swap out and test.
 

Thomas Maher

Commendable
May 30, 2016
13
0
1,570
1


I managed to fix the problem by replacing the keyboard.
 
Well a motherboard can fail while still passing some system tests. Frustrating I know. Have you tried installing more detailed/in-depth testing program(s). You may get better information that way.

Also, when you uninstalled the driver(s), did you reboot before reinstalling them?
 

Thomas Maher

Commendable
May 30, 2016
13
0
1,570
1


For the programs I only know of the ones that came with it and for driver uninstall yes I restarted before reinstalling the driver. I even deleted all the driver software and even tried compatibility mode. I even tried it without restarting ad nothing works I cannot even click on menus or settings in dell touch control panel thing the mouse driver has.
 

Thomas Maher

Commendable
May 30, 2016
13
0
1,570
1


I used CPU-Z and I tried that Aida64 program but it wanted me to buy it and 30 day trial I tried figuring it out but no diagnostic tools I could see. The ones you listed are they free?
 

Thomas Maher

Commendable
May 30, 2016
13
0
1,570
1


I checked those and they are not what I am looking for. I need something to test motherboard or something that can detect things that the computer no longer can detect and tell me why.
 

Thomas Maher

Commendable
May 30, 2016
13
0
1,570
1


I managed to fix the problem by replacing the keyboard.
 

Thomas Maher

Commendable
May 30, 2016
13
0
1,570
1


How do I mark the answer there is no box
 
I am a little confused, what do you mean mark and no box? Are you referring to a "Solution" option? Since you found the solution yourself, I can mark the one mentioning the keyboard needs replacing as the solution if you wish. Let me know.
 

Thomas Maher

Commendable
May 30, 2016
13
0
1,570
1


Yes as it seems the answer mark option vanished for this thread on my end.
 

Thomas Maher

Commendable
May 30, 2016
13
0
1,570
1


It kinda gone missing in other post as well. Funny thing you are the only one that been answering my post so far I wonder why?
 
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