Dell M6500 touchpad/point stick Not working correctly or at all

[Thomas Maher]

My dell m6500 started acting up the point stick all of a sudden stopped working and is not being detected at all. The touch pad now won't double tap or scroll and zoom. I have tried uninstalling the drivers and reinstalling them but it did not fix it. I ran tests on motherboard and other components and they all passed. I ran the dell diagnostic f12 key one and from cd. I even ran the program that scans hardware support assist and still got no errors. There was this dell forum I stumbled apon that had this issue or close to it and the conclusion was a motherboard failure. But everything passed and I do not have anything to swap out and test.

 

[webworkings]

Well a motherboard can fail while still passing some system tests. Frustrating I know. Have you tried installing more detailed/in-depth testing program(s). You may get better information that way.

Also, when you uninstalled the driver(s), did you reboot before reinstalling them?

 

[Thomas Maher]

Well a motherboard can fail while still passing some system tests. Frustrating I know. Have you tried installing more detailed/in-depth testing program(s). You may get better information that way.

Also, when you uninstalled the driver(s), did you reboot before reinstalling them?

For the programs I only know of the ones that came with it and for driver uninstall yes I restarted before reinstalling the driver. I even deleted all the driver software and even tried compatibility mode. I even tried it without restarting ad nothing works I cannot even click on menus or settings in dell touch control panel thing the mouse driver has.

 

[webworkings]

Some programs you might want to try... Speccy, Aida64, CPU-Z, Si-Sandra, Passmark Performance Test

 

[Thomas Maher]

Some programs you might want to try... Speccy, Aida64, CPU-Z, Si-Sandra, Passmark Performance Test

I used CPU-Z and I tried that Aida64 program but it wanted me to buy it and 30 day trial I tried figuring it out but no diagnostic tools I could see. The ones you listed are they free?

 

[webworkings]

Speccy has a free version and Passmark Performance Test I believe has a trial one. Si-Sandra is a cost right away I believe. There are also some online ones you can try... http/www.tomsguide.com/us/pictures-story/463-free-computer-diagnostic-tools.html

 

[Thomas Maher]

Speccy has a free version and Passmark Performance Test I believe has a trial one. Si-Sandra is a cost right away I believe. There are also some online ones you can try... http/www.tomsguide.com/us/pictures-story/463-free-computer-diagnostic-tools.html

I checked those and they are not what I am looking for. I need something to test motherboard or something that can detect things that the computer no longer can detect and tell me why.

 

[Thomas Maher]

Found the problem it was the keyboard that was causing the whole issue and malfunction with the touch pad.

 

[webworkings]

That is what I love about computers, always something new and interesting to challenge you. Glad you got it sorted.

 

[Thomas Maher]

That is what I love about computers, always something new and interesting to challenge you. Glad you got it sorted.

I managed to fix the problem by replacing the keyboard.

 

[Thomas Maher]

That is what I love about computers, always something new and interesting to challenge you. Glad you got it sorted.

How do I mark the answer there is no box

 

[webworkings]

I am a little confused, what do you mean mark and no box? Are you referring to a "Solution" option? Since you found the solution yourself, I can mark the one mentioning the keyboard needs replacing as the solution if you wish. Let me know.

 

[Thomas Maher]

I am a little confused, what do you mean mark and no box? Are you referring to a "Solution" option? Since you found the solution yourself, I can mark the one mentioning the keyboard needs replacing as the solution if you wish. Let me know.

Yes as it seems the answer mark option vanished for this thread on my end.

 

[webworkings]

Weird, you are right, it is missing for me too. Fishy fishy.

 

[Thomas Maher]

Weird, you are right, it is missing for me too. Fishy fishy.

It kinda gone missing in other post as well. Funny thing you are the only one that been answering my post so far I wonder why?

 

[COLGeek]

Try selecting your BA now.

 

[webworkings]

Seems they fixed it and I can pick that one as the solution now.

Thanks COLGeek

And in regard to answers, well if someone is actually helping, and they aren't way off the mark. Usually others don't post as well.